Question 1

When can you expect your order to be delivered?

Accepted Answer

For a single device, expect swift delivery within 5-30 days. For a full assembly line, anticipate punctual delivery within 30-90 days, ensuring impeccable service for any requirement.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Certainly not! Enjoy the freedom to purchase as little as 1 set of any of our elite products, ensuring ultimate flexibility and convenience for your operations.

Question 3

What are the accepted payment methods?

Accepted Answer

We streamline transactions via TT, with a 40% down payment. The remaining 60% is required prior to shipment. Rest assured, comprehensive bank details will be provided to facilitate a seamless transaction process.

Question 4

How will my order be delivered?

Accepted Answer

You are entrusted with delivery and insurance arrangements. However, we are delighted to assist you in organizing shipment by sea or air, ensuring a hassle-free experience from start to finish.

Question 5

What are the power supply requirements for your machinery?

Accepted Answer

Our machines are fully adaptable, offering customization for either 220v 1phase or 110v 1phase to accommodate your specific requirements. For more demanding power needs, we also provide configurations of 380v 3phase or 220v 3phase, ensuring robust performance at all times.

Question 6

How do you ensure the safety of my shipment during transit?

Accepted Answer

We utilize premium export packing materials for unparalleled protection. Europe and Australia receive fumigated wooden cases. For the Americas and Africa, we offer three-ply or fumigated wooden cases. Asia recipients benefit from wooden or three-ply cases, ensuring global safety and reliability.

Question 7

Who will handle equipment installation?

Accepted Answer

Typically, buyers are invited to our factory for in-depth training and installation. However, we happily provide expert visits to your site upon request. Just accommodate the round-trip airfare and lodging expenses for our specialists.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

We provide robust maintenance support for any equipment issues. Under warranty, parts are swiftly repaired or replaced at no extra cost, with only shipping or air charges billed to you. For stocked parts, dispatch is completed within a day, ensuring minimal downtime.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Indeed, we have dedicated service points in Indonesia and Thailand, ensuring rapid response, on-site support, guaranteed spare parts, and native language assistance to eliminate any downtime concerns. Locate us in Indonesia at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No.2.3 (DH Karawaci), Tangerang, where support is always within reach. Visit our Thailand facility at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000, offering c

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