Question 1

When can we expect delivery or what is the lead time?

Accepted Answer

Delivery times are tailored to meet your specific order needs: for a single device, expect a swift delivery window of approximately 5 to 30 days, while a comprehensive assembly line may take about 30 to 90 days to be delivered right to your doorstep.

Question 2

Is there a minimum order quantity requirement?

Accepted Answer

Good news! We have no minimum order quantities. You are welcome to purchase just 1 set, making it convenient and flexible for you to acquire any of our products.

Question 3

What are the payment terms available?

Accepted Answer

Our payment terms are straightforward and customer-friendly: a down payment of 40% is required via TT, with the remaining 60% balance due just before the machine is dispatched. Rest assured, full bank details will be provided for your convenience.

Question 4

What delivery methods do you offer?

Accepted Answer

The delivery and insurance are managed by the customer. We are delighted to assist in coordinating transport arrangements, whether you prefer sea freight or air transportation, ensuring a smooth and seamless delivery process.

Question 5

What are the power supply specifications required?

Accepted Answer

We offer customized power supply solutions tailored to your exact needs, available in both 220v 1phase or 110v 1phase options. For more robust requirements, we provide 380v 3phase or 220v 3phase configurations, among others.

Question 6

Can you elaborate on the shipment packing standards?

Accepted Answer

Our packing adheres to stringent export standards. For Europe and Australia, we utilize fumigated wooden cases. North and South America, as well as Africa, benefit from either a three-ply wooden case or a fumigated option. In Asia, we provide wooden or three-ply wooden cases, ensuring ultimate protection of your products.

Question 7

Who is responsible for installing the equipment?

Accepted Answer

Typically, buyers are invited to our factory for an immersive training and installation experience. However, if preferred, we can send our team to the buyer's facility. The buyer would only need to cover the cost of return airfare and accommodation.

Question 8

What after-sales service options do you provide?

Accepted Answer

We pride ourselves on our comprehensive maintenance support. For equipment under warranty, we offer free replacement and repair of faulty parts, with the buyer only covering shipping or air charges. Typically, in-stock parts can be dispatched within one business day.

Question 9

Do you offer local factory service points in Southeast Asia?

Accepted Answer

Yes, we provide local services in Indonesia and Thailand, ensuring rapid response times, on-site support, guaranteed spare parts, and native language communication, minimizing any potential downtime. Our dedicated Indonesian service center is located at: Jalan: Iman Bonjol Ruko Center Plaza / Ruko WR Blok C No. 2.3 (DH Karawaci), Tangerang. The address for our Thailand service point is: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000.

Product profile

Customization

After-sales Service

Warranty

Model NO.

Type

Automatic Grade

Material Type

Filling Valve Head

Feed Cylinder Structure

Dosing Device

Filling Principle

Packaging Container Lifting Structure

Structure

Packaging

Packaging Material

Full Customization

Own Factory

Weight

Transport Package

Specification

Trademark

Origin

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Product Q&A

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