Question 1

When is the delivery or lead time?

Accepted Answer

Depending on your order, our swift and flexible delivery options ensure: a single device will be dispatched within an expedited timeframe of approximately 5 to 30 days. If your needs extend to a full assembly line, anticipate a precise delivery schedule ranging from 30 to 90 days.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! You can start your seamless journey with us by purchasing just one single unit as the minimum order quantity for any of our outstanding products.

Question 3

How about the payment way?

Accepted Answer

We offer a straightforward payment arrangement: an initial 40% deposit via TT will secure your order, with the remaining 60% settled just before dispatch. We are ready to provide all necessary banking details for your convenience.

Question 4

What is the mode of delivery?

Accepted Answer

You have the freedom to manage delivery and insurance, but rest assured, we can seamlessly coordinate all necessary arrangements for shipment, whether by sea or air, ensuring a hassle-free experience.

Question 5

What is the power supply requirement?

Accepted Answer

Our customizable solutions cater precisely to your power needs, whether they be 220v 1-phase, 110v 1-phase, or other specifications. For larger requirements, we offer robust options like 380v 3-phase or 220v 3-phase, and more.

Question 6

What about the shipment packing?

Accepted Answer

With international standards in mind, we carefully select our export packing materials. For Europe and Australia, we use fumigated wooden cases. In the Americas and Africa, we opt for either three-ply or fumigated wooden cases. For Asia, you can expect the same top-tier protection with wooden or three-ply wooden cases.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, you will visit our factory for comprehensive equipment training and installation guidance. If necessary, our experts can travel to your location, with you covering just the return airfare and lodging, making the process as smooth as possible.

Question 8

How about the after sales service?

Accepted Answer

Enjoy peace of mind with our dedicated maintenance support. Should any equipment issue arise, we are committed to replacing and repairing parts at no extra cost during the warranty period, excluding only shipping or air charges. We pride ourselves on swift service, aiming to dispatch in-stock replacement parts within just one day.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Yes, we proudly offer robust local services in Indonesia and Thailand, ensuring fast response times, on-site support, guaranteed spare parts availability, and seamless native language communication to eliminate any downtime worries. Indonesia Address: Jalan: Iman Bonjol Ruko Center Plaza / Ruko WR Blok C No. 2.3 (d/h Karawaci) Tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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