Question 1

When can you expect your order to arrive?

Accepted Answer

Delivery timelines are perfectly tailored to your order specifics. If you are purchasing a single device, it will be efficiently dispatched within 5 to 30 days. For those opting for a complete assembly line, expect a seamless delivery within 30 to 90 days.

Question 2

Is there a minimum order quantity required?

Accepted Answer

Absolutely not! We empower you with the flexibility to purchase just 1 set of any product. Tailor your investment to your precise needs.

Question 3

What payment methods are available?

Accepted Answer

We offer a convenient payment plan: a 40% deposit is required upfront with the remaining 60% settled before shipment. Detailed bank information is provided for a smooth transaction.

Question 4

How will my order be delivered?

Accepted Answer

You have the freedom to choose your preferred delivery method, whether by sea or air. The responsibility for delivery and insurance rests with the customer, but we are delighted to assist in coordinating these arrangements.

Question 5

What are the power supply specifications?

Accepted Answer

Our machines are versatile and can be custom-configured to meet your specific power requirements. Choose from either 220v 1phase or 110v 1phase. For more industrial needs, we offer options such as 380v 3phase or 220v 3phase, ensuring our machines integrate seamlessly into your operations.

Question 6

How is the shipment packed?

Accepted Answer

We employ robust and reliable standard export packing materials for all shipments. In Europe and Australia, we utilize fumigated wooden cases. For North America, South America, and Africa, three-ply or fumigated wooden cases are used. For Asia, we offer wooden or three-ply wooden case options.

Question 7

Who will oversee the installation of the equipment?

Accepted Answer

As part of our comprehensive service, buyers are generally invited to our factory for detailed equipment training and installation guidance. Alternatively, our experts can visit your facility - simply cover the costs of return airfare and accommodation.

Question 8

What does your after-sales service include?

Accepted Answer

Enjoy peace of mind with our maintenance support for any equipment issues. If within warranty, we will replace and repair parts at no cost, with the buyer only covering shipping or air charges. Most parts in stock are dispatched within a day.

Question 9

Do you provide local support in Southeast Asia?

Accepted Answer

Indeed! We offer localized services in Indonesia and Thailand, ensuring quick responses, on-site support, guaranteed spare parts availability, and native language communication for hassle-free operations. Indonesia Service Point: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang. We're ready to assist you with all your needs. Thailand Service Point: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000. Experien

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