Question 1

When can I expect delivery or what is the lead time?

Accepted Answer

The delivery times are tailored to your order requirements: For a single device, anticipate a prompt dispatch within approximately 5-30 days. For a full assembly line, expect a comprehensive timeline ranging from 30-90 days, ensuring meticulous assembly and quality assurance.

Question 2

Is there a minimum order quantity that I must adhere to?

Accepted Answer

Absolutely not! You can start your journey with just 1 set as the minimum order quantity for any of our innovative products. Experience flexibility and ease with our customer-centric approach.

Question 3

What payment options are available and how does it work?

Accepted Answer

We facilitate a smooth transaction process with TT payment. Secure your order with a 40% down payment, while the remaining 60% is payable prior to shipment. Comprehensive bank details will be provided to ensure a seamless transaction.

Question 4

How will my equipment be delivered?

Accepted Answer

The responsibility for delivery and insurance lies with the customer. However, we gladly offer to orchestrate all logistics, whether by sea or air, ensuring a smooth and efficient transport process for your convenience.

Question 5

Could you specify the power supply requirements for your machines?

Accepted Answer

Our machines are versatile and adaptable to your specific needs. We offer customization to accommodate either 220v 1phase or 110v 1phase, providing flexibility and compatibility with your existing power infrastructure. Additionally, machines can be configured for 380v 3phase or 220v 3phase, among other specifications, ensuring optimal performance.

Question 6

How are the machines packaged for shipment?

Accepted Answer

We prioritize safe delivery with robust packaging. For Europe and Australia, we utilize fumigated wooden cases. In North and South America, as well as Africa, we employ three-ply or fumigated wooden cases. Asia-bound shipments are secured in wooden or three-ply wooden cases, ensuring secure transportation.

Question 7

Who handles the installation of the equipment?

Accepted Answer

Typically, buyers are invited to our factory for comprehensive equipment training and installation guidance. Should the need arise, we are prepared to visit your facility, with the buyer covering the return airfare and lodging, ensuring expert installation support.

Question 8

What should I expect from your after-sales service?

Accepted Answer

Our after-sales service is dedicated to excellence, offering maintenance support for any equipment issues. Warranty-covered equipment benefits from complimentary part repair and replacement, with the buyer only responsible for shipping costs. We strive to dispatch in-stock parts within 1 day, minimizing downtime.

Question 9

Do you provide local factory services in Southeast Asia?

Accepted Answer

Yes, we do! In Indonesia and Thailand, we offer prompt local services featuring rapid response, on-site support, guaranteed spare parts availability, and communication in your native language, ensuring peace of mind and minimal downtime.

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