Question 1

When is the delivery or lead time expected?

Accepted Answer

Delivery timelines are tailored to your order needs: for a single device, expect a swift delivery window of about 5-30 days. For comprehensive assembly line orders, anticipate a delivery period of approximately 30-90 days.

Question 2

Is there a minimum order quantity requirement?

Accepted Answer

Absolutely not! You have the flexibility to place an order for just one set, as it is the minimum requirement for any of our high-quality products.

Question 3

What payment methods are available?

Accepted Answer

Our payment options include TT, with a convenient structure of 40% down payment and the remaining 60% payable before shipping. Detailed bank information will be provided to facilitate this process.

Question 4

What are the delivery options available?

Accepted Answer

While customers handle the delivery and insurance, we are delighted to assist with arranging transportation by sea or air, ensuring a seamless experience.

Question 5

What are the power supply options needed?

Accepted Answer

We offer customization based on your specific needs, accommodating 220v 1 phase or 110v 1 phase requirements. Additional options include 380v 3 phase or 220v 3 phase, tailored to your preferences.

Question 6

How will the shipment be packed?

Accepted Answer

Our packing materials adhere to international standards: Europe and Australia shipments utilize fumigated wooden cases. For North and South America and Africa, options include three-ply or fumigated wooden cases. In Asia, we use either wooden or three-ply wooden cases, ensuring top-tier protection during transit.

Question 7

Who will handle the installation of the equipment?

Accepted Answer

Typically, buyers visit our factory for comprehensive training and installation guidance. However, if needed, we can also arrange a visit to your factory. In such cases, the buyer is responsible for the return airfare and accommodation expenses.

Question 8

What kind of after-sales service is provided?

Accepted Answer

Our commitment to excellence extends to our after-sales service. We offer maintenance support for any equipment issues. Under warranty, we replace or repair faulty parts at no cost, with the buyer covering shipping or air charges. Generally, in-stock parts are dispatched within 1 day, minimizing downtime.

Question 9

Do you have local service centers in Southeast Asia?

Accepted Answer

Yes, we provide local services in Indonesia and Thailand, ensuring a fast response, on-site support, guaranteed spare parts, native language communication, and worry-free operations. Our Indonesia service point is located at Jalan: Iman Bonjol Ruko Center Plaza / Ruko WR Blok C No. 2.3 (DH Karawaci), Tangerang. Our Thailand service center is situated at 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000.

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