Question 1

What is the expected delivery or lead time for orders?

Accepted Answer

Based on your order specifications, our prompt delivery timeline is as follows: for a single device, anticipate a swift delivery in approximately 5 to 30 days. For a comprehensive assembly line, expect delivery within an efficient span of 30 to 90 days.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Absolutely not! Feel free to purchase just one unit as the minimum order quantity for any of our exceptional products.

Question 3

What are the available payment methods?

Accepted Answer

We offer flexibility in payment with a 40% down payment via TT and the remaining 60% payable before the machine is shipped. Detailed bank information will be provided for your convenience.

Question 4

What are the available modes of delivery?

Accepted Answer

Delivery and insurance responsibilities rest with the customer. However, we're delighted to assist in arranging seamless delivery via sea or air, ensuring your peace of mind.

Question 5

Are there any specific power supply requirements?

Accepted Answer

We excel in customization to meet your needs: options include 220v 1phase or 110v 1phase. For enhanced power configurations, we offer 380v 3phase or 220v 3phase.

Question 6

What about shipment packaging?

Accepted Answer

Our commitment to quality is reflected in our use of premium standard export packing materials. For Europe and Australia, we ensure safety with fumigated wooden cases. In North America, South America, and Africa, choose between sturdy three-ply wooden cases or fumigated wooden cases. For Asia, select either wooden cases or robust three-ply wooden cases.

Question 7

Who will handle the installation of the equipment?

Accepted Answer

Typically, we invite buyers to our factory for comprehensive training and installation guidance. Should you require, we can also arrange a visit to your factory. Buyers are responsible solely for return airfare and accommodation expenses.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

Our commitment to customer satisfaction is unwavering. We offer maintenance support for any equipment issues. Under warranty, faulty parts are replaced and repaired at no additional cost-buyers only cover shipping or air charges. We ensure quick resolution by shipping in-stock faulty parts within a day.

Question 9

Do you have local service points in Southeast Asia?

Accepted Answer

Yes, we support you locally with service points in Indonesia and Thailand, offering fast response, on-site support, guaranteed spare parts availability, native language communication, and eliminating downtime concerns. Indonesia Address: Jalan: Iman Bonjol Ruko Center Plaza / Ruko WR Blok C No 3 (DH Karawaci) Tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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