Question 1

When is the delivery or lead time?

Accepted Answer

According to your order: the delivery time for a single device is about 5-30 days, and the delivery time for the entire assembly line is about 30-90 days

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

No, You only need to buy 1 set as minimum quantity for any products.

Question 3

How about the payment way?

Accepted Answer

We accept TT with 40% as down payment and the balance 60% before the machine ship out. Bank details will be provided.

Question 4

What is the mode of delivery?

Accepted Answer

Customer will be responsible for the delivery and insurance. We are more than happy to make the necessary arrangement either by sea or air.

Question 5

What is the power supply requirement?

Accepted Answer

Generally we can customised according to customer's requirements either 220v 1phase or 110v 1phase 380v 3phase or 220v 3phase, etc.

Question 6

What about the shipment packing?

Accepted Answer

We are using standard export packing materials. For Europe and Australia: we are using fumigated wooden case. North America, South America and Africa: we are using three-ply wooden case or Fumigated wooden case. Asia: wooden case or three-ply wooden case.

Question 7

Who is going to install the equipment?

Accepted Answer

Generally, as a buyer you will visit our factory for equipment training and installation but if needed we could also visit buyer's factory. Buyer only need to pay for return air ticket and lodging expenses.

Question 8

How about the after sales service?

Accepted Answer

We will provide maintenance support for any issue with the equipment. If the equipment are still under warranty, we will replace and repair the faulty parts free of charge and buyer will only need to pay for the shipping or air charges. In general we are able to ship the faulty party that are in stock within 1 day

Question 9

Do you have local factory service points in Southeast Asia ?

Accepted Answer

Local services in Indonesia and Thailand: fast response | on-site support | spare parts guarantee | native language communication | worry free downtime. Indonesia Address: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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