Question 1

What are the delivery timelines for your orders?

Accepted Answer

Our commitment to timely delivery shines through with a lead time of approximately 5-30 days for a single device. For an entire assembly line, expect a well-coordinated delivery within 30-90 days, ensuring you receive your order without any delay.

Question 2

Is there a minimum order quantity required?

Accepted Answer

Absolutely not! We embrace flexibility and allow you to purchase even a single set as the minimum order quantity for any of our products.

Question 3

What payment options do you offer?

Accepted Answer

Experience seamless transactions with our payment plan: a 40% deposit via TT to get started, and the remaining 60% is due before your machine is shipped. Detailed bank information will be provided for your convenience.

Question 4

How will the deliveries be arranged?

Accepted Answer

We entrust delivery responsibilities to our customers, ensuring you maintain control over the process. Whether by sea or air, we are here to facilitate and make all necessary arrangements to suit your preference, including insurance options.

Question 5

What are the power supply specifications for your equipment?

Accepted Answer

Our flexible customization caters to your unique needs, offering power supply options of either 220v 1phase or 110v 1phase, depending on your requirements. Additionally, we provide options for 380v 3phase or 220v 3phase, among other configurations to perfectly suit your operational demands.

Question 6

How do you ensure secure shipment packing?

Accepted Answer

Our packaging is meticulous and tailored for international safety standards, using high-quality, standard export materials. For Europe and Australia, we utilize fumigated wooden cases; for North and South America, and Africa, we opt for either three-ply or fumigated wooden cases; while Asia benefits from wooden or three-ply wooden cases.

Question 7

Who handles the installation of the equipment?

Accepted Answer

Typically, buyers are invited to our factory for hands-on equipment training and installation guidance. Should it be more convenient, we can dispatch personnel to your location. You would simply cover the costs of return airfare and lodging.

Question 8

What kind of after-sales service do you offer?

Accepted Answer

Our after-sales service is exemplary, offering comprehensive maintenance support. If your equipment is under warranty, we ensure free replacement and repair of faulty parts. You will only be responsible for the shipping or air charges. We pride ourselves on expediency, usually shipping in-stock replacement parts within a day.

Question 9

Do you have service centers in Southeast Asia?

Accepted Answer

Yes! Our local services in Indonesia and Thailand promise rapid response times, on-site support, assured spare parts availability, communication in native languages, and peace of mind with minimized downtime concerns. Indonesia Address: Experience our dedicated support at Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang. Thailand Address: Discover our comprehensive services at 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District,

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