Question 1

When can you expect your order to be delivered?

Accepted Answer

We customize our delivery timelines to align perfectly with your order size. For a single device, anticipate delivery in as little as 5 days, extending up to 30 days. For comprehensive assembly lines, the timeline ranges from 30 to 90 days, ensuring prompt service tailored to any scale of requirement.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Absolutely not! Revel in the freedom to purchase as little as a single set of any product from our premium selection, designed to offer unparalleled flexibility and ultimate convenience.

Question 3

What are the accepted payment methods?

Accepted Answer

We streamline transactions with TT, where a 40% initial down payment is required. The balance of 60% is payable just before shipment. Rest assured, you will receive comprehensive bank details to ensure a seamless and efficient transaction process.

Question 4

How will my order be delivered?

Accepted Answer

The responsibility of delivery and insurance arrangements lies with you. Nonetheless, we are eager to assist in coordinating shipment by either sea or air, guaranteeing a seamless delivery experience.

Question 5

What are the power supply requirements for your machinery?

Accepted Answer

Our machines boast adaptability, ready to meet your specific needs with customization options for either 220v 1phase or 110v 1phase. For more demanding requirements, we are pleased to offer configurations of 380v 3phase or 220v 3phase.

Question 6

How do you ensure the safety of my shipment during transit?

Accepted Answer

Our dedication to safety is paramount; we utilize standard export packing for optimum protection. For Europe and Australia, shipments are encased in fumigated wooden cases. For North and South America and Africa, we offer three-ply or fumigated wooden cases. In Asia, options include wooden or three-ply cases, ensuring impeccable safety worldwide.

Question 7

Who will handle equipment installation?

Accepted Answer

While we typically welcome buyers to our factory for comprehensive training and installation, our experts are also available to travel to your location if needed. In such cases, you would be responsible for covering round-trip airfare and lodging expenses.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

Our after-sales service is robust and reliable, addressing any equipment issues you may encounter. During the warranty period, parts are repaired or replaced at no cost, with only shipping or air charges applying. For parts in stock, dispatch occurs within a day, ensuring minimal disruption.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Indeed, we proudly support our customers with dedicated service points in Indonesia and Thailand. These locations provide rapid response times, on-site support, assured spare parts availability, and the convenience of native language assistance, effectively minimizing downtime concerns. Locate us in Indonesia at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No.2.3 (DH Karawaci), Tangerang. Our Thailand facility welcomes you at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Muea

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