Question 1

When is the delivery or lead time?

Accepted Answer

Our delivery schedule is thoughtfully aligned with your order specifics: for a singular device, expect a swift delivery within 5 to 30 days. Should you opt for a complete assembly line, anticipate a comprehensive timeline ranging from 30 to 90 days.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! We cater to all needs, allowing you to begin your investment with just 1 set for any of our products.

Question 3

How about the payment way?

Accepted Answer

We facilitate a seamless payment process with TT, requiring 40% as a down payment, and the remaining 60% before your machine embarks on its journey to you. Complete bank details will be diligently provided.

Question 4

What is the mode of delivery?

Accepted Answer

You, as our esteemed customer, will handle the delivery and insurance. We are delighted to assist in arranging transport via sea or air, ensuring your preferences are met.

Question 5

What is the power supply requirement?

Accepted Answer

Our power supply solutions are tailored to your requirements, with customizable options that include 220v 1phase or 110v 1phase. Additionally, we offer configurations such as 380v 3phase or 220v 3phase, among others.

Question 6

What about the shipment packing?

Accepted Answer

We employ premium standard export packing materials. For Europe and Australia, we use fumigated wooden cases. For North America, South America, and Africa, options include three-ply or fumigated wooden cases. Asia-bound shipments are secured in wooden or three-ply wooden cases.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, you, the buyer, will come to our facility for comprehensive equipment training and installation. However, if preferred, we can dispatch our experts to your site, with you covering return airfare and lodging expenses.

Question 8

How about the after sales service?

Accepted Answer

Our after-sales service promises exceptional maintenance support. For equipment under warranty, we swiftly replace or repair faulty parts, covering the cost, while you handle shipping fees. Generally, stocked parts are dispatched within 1 day for your convenience.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Yes, we do! Our local services in Indonesia and Thailand ensure prompt responses, on-site support, guaranteed spare parts, communication in your native language, and the assurance of minimal downtime. Indonesia Address: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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