Question 1

When is the delivery or lead time?

Accepted Answer

Our nimble and efficient processes ensure that delivery times are tailored to meet your specific order needs. For a single device, expect a swift turnaround of about 5-30 days. For a comprehensive assembly line, anticipate a lead time of approximately 30-90 days.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! At Quanzhou Shunkai, we believe in flexibility. You can start your orders with just a single set as the minimum quantity for any of our state-of-the-art products.

Question 3

How about the payment way?

Accepted Answer

We offer a convenient payment method through TT, requiring a 40% down payment to secure your order, with the remaining 60% due before we ship out your machine. Comprehensive bank details will be provided to facilitate this seamless transaction.

Question 4

What is the mode of delivery?

Accepted Answer

Our customers hold the reins when it comes to delivery and insurance. Yet, we're delighted to assist in arranging hassle-free shipments, via either sea or air, to meet your preferences.

Question 5

What is the power supply requirement?

Accepted Answer

We are adept at customization to fulfill your specific power needs-be it 220v 1phase or 110v 1phase. Additionally, options such as 380v 3phase or 220v 3phase, and more, are available upon request.

Question 6

What about the shipment packing?

Accepted Answer

Our commitment to quality extends to shipment packing, where we employ only standard export materials. For Europe and Australia, we use fumigated wooden cases. In North America, South America, and Africa, options include three-ply or fumigated wooden cases. Asia-bound shipments utilize wooden or three-ply wooden cases.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, we invite our esteemed customers to our factory for in-depth training and installation of the equipment. However, should you require our experts to visit your premises, we are more than willing to accommodate. Buyers are simply responsible for return airfare and lodging.

Question 8

How about the after-sales service?

Accepted Answer

Our after-sales service is second to none. We offer robust maintenance support for any equipment issues. Should the equipment still be under warranty, we're pleased to replace or repair faulty parts at no charge-shipping or air charges only apply. In-stock parts are dispatched within a swift 1-day timeframe.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Absolutely! We have strategically positioned local service points in Indonesia and Thailand, ensuring rapid response times, on-site support, guaranteed spare parts, and seamless native language communication for a hassle-free experience with zero downtime concerns. Indonesia Address: Jalan: iman bonjol ruko Center Plaza /ruko WR blok c no 2 .3 (dh karawaci) Tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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