Question 1

What is the expected delivery schedule or lead time for orders?

Accepted Answer

Delivery times are tailored to your specific order requirements: For individual devices, expect a swift delivery within 5-30 days, whereas a complete assembly line will take 30-90 days, ensuring you receive a precise and high-quality setup.

Question 2

Is there a minimum order quantity required for placing an order?

Accepted Answer

Absolutely not! You have the flexibility to purchase just 1 set, making our products accessible for any scale of demand, be it small or large.

Question 3

What are the available payment methods?

Accepted Answer

We offer convenient payment options: A down payment of 40% via TT, followed by the remaining 60% balance before shipment. Secure bank details for transactions will be provided for your peace of mind.

Question 4

What are the delivery options available?

Accepted Answer

Our flexible delivery process allows you to be in control. Customers handle delivery and insurance, while we assist in arranging transport by sea or air, ensuring your machinery arrives safely.

Question 5

What are the power supply specifications needed for operation?

Accepted Answer

We offer customization to match your power supply needs, whether it's 220v 1phase or 110v 1phase. Additionally, options for 380v 3phase or 220v 3phase are available, tailored to your specific requirements.

Question 6

How is the shipment packaging managed?

Accepted Answer

Our commitment to safety is reflected in the use of high-standard export packaging. For Europe and Australia, we provide fumigated wooden cases; for North and South America and Africa, three-ply or fumigated wooden cases are used, while in Asia, choices of wooden or three-ply cases are available to suit your needs.

Question 7

Who will be responsible for the installation of the equipment?

Accepted Answer

Typically, buyers are invited to our factory for comprehensive training and installation guidance. However, should you require, we can offer on-site installation at your factory, with the buyer covering return airfare and lodging for our expert team.

Question 8

What after-sales services do you offer?

Accepted Answer

Our commitment to customer satisfaction extends to robust after-sales support. For equipment under warranty, faulty parts will be replaced or repaired at no additional cost, with only the shipping or air charges being your responsibility. We aim to dispatch any in-stock replacement parts within one day, ensuring minimal downtime.

Question 9

Do you provide local factory service points in Southeast Asia?

Accepted Answer

Yes, we do! Our local services in Indonesia and Thailand ensure rapid response and on-site support with guaranteed spare parts availability and communication in native languages, providing a seamless service experience and eliminating downtime concerns. For personalized service, visit us in Indonesia at: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang. In Thailand, find us at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District

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