What should I do if I'm not able to operate the machine when we receive it?

Operation manual and videos we sent will guides you the installation and commissioning. Besides, we have professional after-sale group to customer 's site to solve any problems.we also provide 7*24 hours online technical support.

What about the delivery time?

In-stock machine: 2-3 days Usually 2-60 Working days(depending on products).

Sm312 Slush Ice Machine Ice Machine Frozen Commercial Juice Freezer

Name: Sm312 Slush Ice Machine Ice Machine Frozen Commercial Juice Freezer
Brand: Zhengzhou Shuogui Machinery Co., Ltd
SKU: 2098556242

Henan, ChinaZhengzhou Shuogui Machinery Co., Ltd

US$920.00

1 Piece

Sample price:US$920.00/piece.Request sample

Product profile

Customization

Available

After-sales Service

One Year Remote Warranty

Warranty

One Year Remote Warranty

Model NO.

SM312

Certification

Power Source

Electric

Process

Frozen and Chilled

Automatic Grade

Automatic

Application

Ice Cream

Customized

Non-Customized

Transport Package

650*630*900mm

Specification

630*550*800MM

Origin

Henan China

Production Capacity

1000/Year

Key features

One Year Remote Warranty: Covers mechanical defects with free parts and labor for the first year after shipment.

CE Certification: Product meets European safety and quality standards for commercial use.

OEM and ODM Services: Flexible customization options including full customization and minor adjustments.

24/7 Technical Support: Online support available around the clock for installation and troubleshooting.

SGS Factory Inspection: Factory equipped with SGS inspection reports for verified quality assurance.

Sample Testing Service: Send samples for machine testing with video and photo documentation provided.

Trade Assurance Protection: Secure transactions available to protect buyer money and interests.

Fast In-Stock Delivery: Ready stock ships within 2-3 days for immediate business needs.

Company profile

Importers and ExportersFast DeliveryFull Customization100% Finished Products Inspection

Zhengzhou Shuogui Machinery Co., Ltd

Henan, China

CertifiedBusiness Type: Trading Company CertifiedR&D Capacity: ODM Service Available & OEM Service Available CertifiedCustomization Options: Customization from Samples, Customization from Designs, etc. CertifiedExport Year: 1 year CertifiedNearest Port: Shanghai PortAverage Response Time: ≤3.06h

AI-Powered supplier vetting

SummaryThe supplier is identified as a trading company with a broad sales scope covering mechanical and electronic equipment, appliances, auto parts, medical devices, food, personal-care products, hardware, office equipment, household goods, luggage, outdoor products, footwear, and kitchenware. It reports ISO 9001 certification and describes in-house R&D, ISO 9001-certified production facilities, global certifications, custom engineering, complete production-line solutions, and multilingual technical support. However, other records state that it is not a professional technical supplier, does not provide 3D software or SDKs, had no new products in the past year, and lacks documented service, complaint, corrective-action, and approved-supplier procedures. ODM, OEM, and multiple customization options are reported, while production scale, customer cases, and financial credibility cannot be fully established from the non-monetary evidence available.

CertificationsISO 9001 is explicitly listed as a supplier management-system certification, and the company description states that its production facilities are ISO 9001-certified. CE, UL, and SGS certifications are also claimed across product lines, although the specific certified products are not identified.

After-Sales capabilityThe supplier claims 48-hour technical support in 12 languages. However, the assessment records no written or followed procedures for service capability, complaint handling, corrective and preventive actions, or approved suppliers, so operational service controls are weakly documented despite the stated support commitment.

Financial creditThe provided financial records report zero operating revenue and zero gross profit or current ratio values for the stated periods. These figures provide explicit negative evidence regarding reported financial performance, although the records do not explain whether the values reflect missing, inactive, or actual financial conditions.

R&D capabilityThe supplier reports no new products in the past year, no available SDK, and no professional technical-supplier R&D capability. It does report ODM services and an in-house R&D center in its company description, but the recent product-development evidence is insufficient to demonstrate strong innovation performance.

Customization capabilityThe supplier explicitly offers customization from samples, full customization, customization from designs, minor customization, flexible customization, and custom engineering from concept to commissioning. ODM and OEM services are also reported, providing direct evidence of broad customization and design-manufacturing support.

Product Q&A

Q:Are you a factory or trading company?

Our factory is located in Wuhan, Hubei and we equipped with SGS factory inspection report. We warmly welcome you to visit our factory if you have a travel plan.

Q:How can I know your machine is suitable for my products?

If possible, you can send us a sample and we will test it on our machine. So we will shoot videos and pictures for you. We can also show you online by video chatting.

Q:How can I trust you for the first-time business?

You can check out our full range of business licenses and certificates. And we suggest using Trade Assurance Service for all transactions to protect your money and interest.

Q:How to choose the right machine?

We will recommend the most suitable machine and solutions for you based on the product pictures, dimensions, and other specifications you provided. We also will use a similar product to shoot test videos for your confirmation.

Q:How can I make sure about the machine quality if I order from you?

We offer a 24-month warranty from the shipment date. During one year we can provide parts for free due to quality problems, but human error is not included. From the second year, parts only collect the cost price.