Question 1

Why should I buy from you instead of other suppliers?

Accepted Answer

Quality assurance: high standard quality control, international certification. Customized service: personalized product design to meet specific needs. Competitive price: direct manufacturer, price advantage. Delivery time: close to port, fast shipping. Market experience: rich export experience, market insight. After-sales service: comprehensive after-sales support, worry-free purchase. Communication & Coordination: Multilingual team, efficient communication. Reputation & Evaluation: Good reputat

Question 2

Do you provide after-sales service?

Accepted Answer

Yes, we provide comprehensive after-sales service. If any quality problem occurs during the normal use of the product, we promise to provide appropriate repair, replacement or return service according to the contract. Our goal is to ensure customer satisfaction and establish a long-term relationship.

Question 3

Do you accept OEM production for customer brands?

Accepted Answer

Yes, we can customize it for you, including printing your logo, gift boxes, labels, manuals, and so on.

Question 4

Do you have an inspection program before shipment?

Accepted Answer

Yes, quality inspection (QC inspection) is done before shipment.

Question 5

Do your products come with a warranty?

Accepted Answer

Yes, our product warranty is 1 year.

Question 6

What payment methods do you accept?

Accepted Answer

Our normal payment method is bank transfer (T/T). We also accept Letter of Credit (L/C), Paypal and Trade Assurance and so on.

Question 7

What does your factory do in terms of quality control?

Accepted Answer

We pay great attention to quality control from the beginning until the end. Our factory has been certified by ISO9001, CE, CB,RoHS, ETL ...

Question 8

Do you accept OEM or ODM production for customer brands?

Accepted Answer

Yes. This includes printing your logo, labels, custom colors, and even your designs. About the MOQ , please contact us .

Question 9

How long does it take to get a reply after we send an inquiry?

Accepted Answer

We will reply you within 12 hours.

Question 10

Are you a direct manufacturer or a trading company?

Accepted Answer

We have our own factory and also our own international trade department where we produce and sell our own products.

Question 11

Can you make customized products?

Accepted Answer

Yes, we mainly customize products according to customers' drawings or samples.

Question 12

How do you guarantee the quality of your goods?

Accepted Answer

We have advanced and complete testing equipment in the industry to ensure the quality of each product. We check after each process accordingly. For the final products, we conduct 100% full inspection according to customer requirements and international standards.

Question 13

What are the payment terms?

Accepted Answer

When we quote the price for you, we will confirm the transaction method with you, such as EXW ,FOB, CIF, C&F and so on. For mass production, you need to pay 30% deposit before production and 70% balance needs to be paid before shipment. The common payment method is Bank Transfer (T/T). Letter of credit (L/C) is also acceptable.

Question 14

Where are your products mainly exported to?

Accepted Answer

Our products are mainly exported to Europe, Southeast Asia and other markets.

Question 15

This is my first time to import, how can I trust your company and ensure to get the goods if I order from you?

Accepted Answer

We are legitimate certification company.

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