Question 1

Why should I buy from you instead of other suppliers?

Accepted Answer

We offer high standard quality control with international certification, personalized customized service, competitive direct manufacturer pricing, fast shipping due to proximity to port, rich export market experience, comprehensive after-sales support, efficient multilingual communication, and a good reputation with positive customer feedback.

Question 2

Do you provide after-sales service?

Accepted Answer

Yes, we provide comprehensive after-sales service. If any quality problem occurs during normal use, we promise to provide appropriate repair, replacement, or return service according to the contract to ensure customer satisfaction and establish a long-term relationship.

Question 3

Do you accept OEM production for customer brands?

Accepted Answer

Yes, we can customize products for you, including printing your logo, gift boxes, labels, manuals, custom colors, and even your designs based on customer drawings or samples.

Question 4

Do your products come with a warranty?

Accepted Answer

Yes, our product warranty is 1 year. We will help you solve problems by phone or online meeting and also provide free spare parts.

Question 5

What payment methods do you accept?

Accepted Answer

Our normal payment method is bank transfer (T/T). We also accept Letter of Credit (L/C), PayPal, and Trade Assurance. For mass production, a 30% deposit is required before production and 70% balance before shipment.

Question 6

What does your factory do in terms of quality control?

Accepted Answer

We pay great attention to quality control from beginning to end. Our factory is certified by ISO9001, CE, CB, RoHS, and ETL. We have advanced testing equipment, check after each process, and conduct 100% full inspection on final products according to customer requirements and international standards.

Question 7

How long does it take to get a reply after we send an inquiry?

Accepted Answer

We will reply to you within 12 hours.

Question 8

Are you a direct manufacturer or a trading company?

Accepted Answer

We have our own factory and also our own international trade department where we produce and sell our own products.

Question 9

What are the payment terms?

Accepted Answer

We confirm the transaction method (e.g., EXW, FOB, CIF, C&F) when quoting. For mass production, you need to pay a 30% deposit before production and a 70% balance before shipment. Common methods include Bank Transfer (T/T) and Letter of Credit (L/C).

Question 10

Where are your products mainly exported to?

Accepted Answer

Our products are mainly exported to Europe, Southeast Asia, North America, South America, Eastern Europe, Africa, Oceania, the Middle East, Eastern Asia, and Western Europe.

Question 11

This is my first time to import, how can I trust your company and ensure to get the goods if I order from you?

Accepted Answer

We are a legitimate certified company with rich export experience and good reputation. We accept secure payment methods like Trade Assurance and L/C to ensure transaction safety.

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