Question 1

Q1. Are You Really a Manufacturer? Where Is Your Factory? How Can I Visit Your Factory?

Accepted Answer

Yes, We Are a Source Manufacturer With Headquarter Located in Liaoning Province China. SINOBIZ GROUP Dates From 1947.
We Warmly Welcome You to Visit Our Factory if You Have a Travel Plan.

Question 2

Q2. Why Choose Your Company?

Accepted Answer

With More Than 70 Years of Precipitation, SINOPEK Has Experienced Technology, Production, Quality Inspection, Sales and After-Sales Departments. Every Client Has His Own Service Team in Our Company and According to the Different Needs of Clients, We Develop Different Programs to Provide Customers With the Best Quality Equipment.
Moreover, We Have Exhibition Halls and Distributors in Many Overseas Countries, Which Can Ensure Our Service Quality.

Question 3

Q3. How Can I Trust You for the First-Time Business?

Accepted Answer

Please Note Our Business License and Certificates Above. If You Still Worry About Our Company, We Suggest Using Made in China Trade Assurance Service for All Transactions to Protect Your Money and Ensure Our Service for You.

Question 4

Q4. How About the After-Sale Service and Guarantee Period?

Accepted Answer

A. 18-Month Warranty Period for Whole Machine Except for Human Factors Etc. and 18 Months' After-Sale Service Starts From the Date When You Receive Machine or 18 Months When Installation Finished.
B. Consultation Services for Whole Machine Life, and 24 Hours Technical Support by Email or Video Online.
C. English Software, User Manual and the Installation & Debugging by Our Experienced Technicians.

Question 5

Q5. If We Have Very Special Request on the Production Line, Could You Help Me to Do the Desig

Accepted Answer

Customized Design Is Provided.

Question 6

Q6. How Does the Machine Fit Our Voltage? How Can I Know Your Machine Is Designed for My Product?

Accepted Answer

A. For Each Equipment, Our Sales Team Will Confirm the Voltage With the Customer.
If You Need Standard Machines and Samples, We Can Buy Samples for Your Product Testing in China, Provided We Have Prototype Machines.
B. If You Need Non-Standard Machine and Special Sample, Please Communicate With Our Team, Then Pay the Deposit First, We Will Customize the Machine According to the Sample. After the Production, We Will Provide You With Detailed Operation Video and Equipment Photos.

Question 7

Q7. How Can You Ensure the Machine's Quality After We Put the Order?

Accepted Answer

Before Delivery, We Will Produce the Equipment According to the Agreed Requirements, and After Production, We Will Provide Detailed Installation Videos, Operation Videos, Operating Instructions, Testing Documents, Certification Documents, Etc.
Alternatively, We Can Arrange a Third-Party Inspector to Perform FAT, and We Also Support SAT.

Question 8

Q8. Delivery Time?

Accepted Answer

For Standard Models, Some Are in Stock.
For Non-Standard Models, It's Necessary to Communicate With Our Team to Confirm the Detailed Plan Before We Can Determine the Delivery Time.

Question 9

Q9. Packaging?

Accepted Answer

Export Standard Case.

Question 10

Q10. Mode of Transportation?

Accepted Answer

By Express
By Air
By Sea

Question 11

Q11. What's the Payment Terms and Trade Terms for New Customers?

Accepted Answer

A: Payment Terms: T/T, L/C,
 Trade Assurance Service, Western Union etc.
Trade Terms: FOB CFR CNF DDU DDP.

Question 12

Q12. How Can I Buy the Machine?

Accepted Answer

Firstly, Our Sales Team Will Discuss With You All the Details Requirements, the Lead Time and the Payment Condition.
Secondly, After Receiving the 30% Down Payments and Samples, Our Production Will Begin. Finally, We'll Show You the Photos and the Test Video of the Finished Machine. You Pay the Balance and the Equipment Will Be Shipped as Scheduled, or by Our Forwarder or by Your Familiar Forwarder.

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