Question 1

Who are you?

Accepted Answer

SITRON is a factory that produce turf care machines.

Question 2

What do you produce?

Accepted Answer

SITRON manufacturer turf aerator, turf brush, ATV top dresser, fairway top dresser, turf roller, verticutter, field top maker, turf sweeper, core collector, big roll harvester, hybrid turf harvester, sod cutter, turf sprayer, turf tractor, turf trailer, turf blower, etc.

Question 3

Where are you located in?

Accepted Answer

SITRON is located in Weifang City, Shandong Province, China. WEICHAI diesel engine, FOTON LOVOL tractor, GOER tech are all in Weifang city.

Question 4

What's your MOQ?

Accepted Answer

Our MOQ is one set. The unit price is different depends on order quantity. The more quantity you order, the unit price will be cheaper.

Question 5

Do you provide OEM or ODM service if we need?

Accepted Answer

Yes. We have experienced research & develop team and many cooperative factories, and we can provide the machines as per customers' requirements, including OEM or ODM service.

Question 6

How long is the delivey time?

Accepted Answer

We will prepare some hot selling machines in stock, like TPF15B top dresser, TP1020 top dresser, TB220 turf brush, TH42 roll harvester, etc. Under this condition, the delivery time is within 3-5 days. Normally, the production time is 25-30 working days.

Question 7

What's your payment term?

Accepted Answer

Normally 30% deposit in advance for production, and the balance 70% is paid before delivery. Accepted payment type: T/T, L/C, Credit Card, West Union etc. L/C is acceptable, while corresponding expenses would be added. If you only accept L/C, please tell us in advance, then we can give you quotation based on the payment terms.

Question 8

How do you package the goods?

Accepted Answer

We use steel frame package to load the machines. And of course, we can also do package according to your special request, like plywood box,etc.

Question 9

What about the quality of your products?

Accepted Answer

SITRON's products quality is among the top level in China.

Question 10

How do you control quality?

Accepted Answer

(1) All raw materials are purchased by dedicated personnel. QC will conduct preliminary inspection before entering the factory, and enter the production process only after passing the inspection. (2)Each link of the production process has technical personnel to conduct inspections. (3) After the product is produced, the technician will test the overall performance of the machine. After the test is passed, the packaging process can be entered. (4) QC personnel will re-check the package integrity

Question 11

How do you deal with it if we received broken products?

Accepted Answer

Replacement. If the broken parts must be changed, we would send parts to you through express. If the parts are not urgent, we usually credit to you or replace it in next shipment.

Question 12

How long is the warranty time?

Accepted Answer

(1) The complete machine sold by our company are guaranteed for one year. (2) The complete machine refers to the main component parts of the machine. Take the tractor as an example. The main component includes but not limited to front axle, rear axle, gearbox, diesel engine, etc. Quick-wear parts, including but not limited to cab glass, headlights, oil filters, diesel filters, air filters, tires, etc. are not within this scope. (3) Start time of warranty period The warranty period starts on the

Question 13

How could i do installation and debugging?

Accepted Answer

After you received the goods, we will assist you to complete the installation and commissioning of the product through email, telephone, video connection, etc.

Question 14

What is your company's after sale service policy?

Accepted Answer

(1) After receiving customer feedback, our company needs to reply within 24 hours, and assist customers in troubleshooting and solving problems through email, telephone, video connection, etc. (2) During the warranty period, if the whole machine (main components) has quality problems due to the materials or processing technology used, our company provides free parts. For non-product quality reasons, including but not limited to machine damage caused by operating accidents, man-made sabotage, imp

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