Question 1

How to solve installation problems?

Accepted Answer

Under normal circumstances, we will dispatch 1 to 2 engineers to the customer's site for equipment installation and commissioning. The installation and commissioning of a set of equipment takes approximately 10 days. The customer is responsible for visa fees, round-trip airfare, local accommodation expenses, and a daily allowance of a certain amount of US dollars per person. If due to special reasons, the engineer is unable to travel overseas for equipment installation work, we will provide deta

Question 2

How to address after-sales service issues after the equipment is installed?

Accepted Answer

Currently, foreign social media apps like WhatsApp cannot be accessed in China without a VPN. Therefore, after cooperation, we recommend that our clients download the WeChat app. Shengjiu will establish a separate group for each client, which includes sales personnel and technical staff from the factory. In case of after-sales issues, you simply need to clearly describe the problem and send relevant photos and videos to the group. Our technical staff will guide you and provide an immediate solut

Question 3

Our employees have no professional knowledge about equipment. How can we manage and maintain it?

Accepted Answer

Our equipment is actually very easy to maintain, and the operation manual provides detailed instructions for regular maintenance. For example: regularly add engine oil to the chain, empty the air inside the compressor every day after business hours, and wipe the sensor surface every day.

Question 4

Does the control system support multiple languages?

Accepted Answer

Standard: Chinese, English; customizable to Spanish, French, Arabic, Russian, Vietnamese, Thai, etc. Touch screen PLC intelligent control, fault self-diagnosis function.

Question 5

What is the delivery lead time?

Accepted Answer

The tunnel type standard 380V, 50Hz requires 40-45 working days, the roller type standard 380V, 50Hz requires 20 working days, and the contactless type standard 380V, 50Hz requires 10 working days. Wheel cleaning machine - standard configuration 380V, 50HZ, requires 5 working days; bus and truck cleaning machine - standard configuration 380V, 50HZ, requires 30-35 working days. If non-standard voltage is used, an additional 10-15 working days will be required on top of the above, and all electric

Question 6

I want to connect the car washing machine to the payment system to achieve unmanned management. Can Topwell do it?

Accepted Answer

Currently, on foreign payment platforms, three payment methods are supported: coins, paper money, and credit cards. China is currently unable to implement such a payment system, as the credit card receipt and payment process require cooperation with local banks. However, we can reserve signal lines for car washing machines in advance, understand the signal line situation of the payment machine, and then connect the two signals. We have rich experience in this field.

Question 7

If a component is damaged, will it affect the operation of the entire equipment?

Accepted Answer

This is a major advantage of Shengjiu equipment. If a component of the equipment malfunctions, there is no time to replace it with a new one. Operators can manually shut down the function through the touch screen without affecting the normal operation of other functions. The damaged component can be replaced during the night when the store is closed.

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