Question 1

Who are you?

Accepted Answer

We are a production factory with 13 years experience. Our factory is located in Wenzhou city, the base of Zhejiang lamps and lanterns.

Question 2

What products can you buy from me?

Accepted Answer

Our main products are LED tri-proof lights, LED explosion-proof lights, LED purification lights, T5T8 bracket lights, office lights and other commercial lighting and industrial lighting; products with full functionality; can be customized DALI and a variety of dimming, dialing CCT, switches, sensors, emergency lights and so on!

Question 3

Can you provide samples?

Accepted Answer

Yes, if you are interested in our products, we can make samples for you to test according to your needs, consulting customer service can get some free samples.

Question 4

Do the products have instruction manuals?

Accepted Answer

Generally the products have manuals, and we can make manuals in different languages for different target countries.

Question 5

What is the product packaging like? Can be customized printing?

Accepted Answer

In general, the products have independent packaging, small purchases for the default no printing or neutral printing packaging, large purchases can be customized according to the requirements of packaging printing and size.

Question 6

Does the displayed price include tariffs and other charges?

Accepted Answer

The price shown above is the EXW unit price (some of them may not be accurate), you can consult the salesman to calculate the price according to your requirements, and we can provide EXW, FOB, DDP, DDU and other terms of quotation.

Question 7

Is there any discount for large quantity purchase?

Accepted Answer

The product price shown above is not necessarily accurate, you need to consult our salesman to provide your specific parameters, we give you to do accurate quotes, large quantities at favorable prices. We are the source factory, have our own equipment and molds, have a stable supply chain of source materials, quality and price is very advantageous.

Question 8

What payment methods are accepted?

Accepted Answer

40% deposit, 60% payment before delivery. Credit card, PayPal/Alipay, bank TT transfer etc. are accepted.

Question 9

How long is the lead time?

Accepted Answer

Within 72h for regular samples, about 3-7 days for customized samples, 7-10 days for small orders and about 25-35 days for large orders. To be precise, the delivery time of an order is based on the quantity of the order and the production situation.

Question 10

What are the main cooperative logistics channels? How is the transportation time limit?

Accepted Answer

We have long-term cooperation with UPS, FEDEx, DHL for samples and small orders, the fastest 3-5 can arrive. Another Ali cooperation Cainiao international express line, there are fast and standard fast, core country transportation time limit of about 5-7 days, covering a wide range of countries, the price is preferential. Large quantities of goods can go by sea, land or air. Ali Logistics is more secure, faster time, more favorable price. Specifically according to your destination and cargo size

Question 11

How to deal with the damage of goods during transportation?

Accepted Answer

We have strict requirements for product packaging, and we will make sure that it is not easy to be damaged during transportation before shipment. If there is any damage, please take photos and keep the relevant documents, we can reissue or compensate for small amount of damage, such as large amount of damage, we are willing to actively cooperate with the logistics company or insurance company for further processing.

Question 12

Can you do OEM or ODM, SKD service?

Accepted Answer

Yes, we can , we have 13 years of experience in lamps and lanterns manufacturing, 2 production factories totaling 3,000+ square feet, technicians totaling 40+, professional equipment 50+, and stable raw material suppliers. High efficiency, fine craftsmanship, and very advantageous cost.

Question 13

How to guarantee the quality of the products and how to deal with product problems?

Accepted Answer

We guarantee that all products will be strictly tested before leaving the factory to ensure the defective rate is less than 0.02%. During the warranty period, if there is any quality problem, we will send you new goods or talk about compensation according to the circumstances.

Question 14

How to return the goods if there is any quality problem or the goods are not right? Who bears the shipping cost?

Accepted Answer

You can return it, go to Ali backstage to apply for return, upload the evidence, after the seller confirms the receipt of the returned goods, the platform will be returned to the payment account in the original way in 3-7 working days. Very convenient and very secure. If the seller causes quality problems or goods are not the right problem, the return shipping costs are borne by the seller!

Question 15

Do you provide technical support and installation guide?

Accepted Answer

We can provide free technical support and installation guidance by online remote and video

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