Question 1

Who are you and what is your experience?

Accepted Answer

We are a production factory with 14years of experience located in Wenzhou city, the base of Zhejiang lamps and lanterns.

Question 2

What markets do you serve and what certificates do you have?

Accepted Answer

Our main markets are European and Middle Eastern countries. We hold ISO9001, CE, ROHS, SAA, ATEX, FCC, TUV, and other constantly updated certificates.

Question 3

What products can you buy from me?

Accepted Answer

Our main products include LED tri-proof lights, explosion-proof lights, purification lights, T5T8 bracket lights, office lights, and industrial lighting with customizable DALI, dimming, CCT, switches, and sensors.

Question 4

Can you provide samples?

Accepted Answer

Yes, we can make samples for you to test according to your needs. Consulting customer service can get some free samples.

Question 5

Do the products have instruction manuals?

Accepted Answer

Generally the products have manuals, and we can make manuals in different languages for different target countries.

Question 6

What is the product packaging like? Can be customized printing?

Accepted Answer

In general, the products have independent packaging. Small purchases default to no printing or neutral printing, while large purchases can be customized according to requirements for packaging printing and size.

Question 7

Does the displayed price include tariffs and other charges?

Accepted Answer

The price shown above is the EXW unit price (some of them may not be accurate). You can consult the salesman to calculate the price according to your requirements, and we can provide EXW, FOB, DDP, DDU and other terms of quotation.

Question 8

Is there any discount for large quantity purchase?

Accepted Answer

The product price shown above is not necessarily accurate. You need to consult our salesman to provide your specific parameters for accurate quotes. Large quantities come at favorable prices as we are the source factory with stable supply chains.

Question 9

What payment methods are accepted?

Accepted Answer

We accept 40% deposit, 60% payment before delivery. Credit card, PayPal/Alipay, and bank TT transfer are accepted.

Question 10

How long is the lead time?

Accepted Answer

Within 72h for regular samples, about 3-7 days for customized samples, 7-10 days for small orders, and about 25-35 days for large orders. Precise delivery time is based on quantity and production situation.

Question 11

What are the main cooperative logistics channels and transportation time limits?

Accepted Answer

We cooperate with UPS, FEDEx, DHL for samples and small orders (fastest 3-5 days). We also use Ali Cainiao international express (5-7 days to core countries). Large quantities can go by sea, land, or air.

Question 12

How to deal with the damage of goods during transportation?

Accepted Answer

We have strict packaging requirements. If there is any damage, please take photos and keep documents. We can reissue or compensate for small damage, or cooperate with logistics/insurance for large damage.

Question 13

Can you do OEM or ODM, SKD service?

Accepted Answer

Yes, we can. We have 14 years of experience, 2 production factories totaling 3,000+ square feet, 40+ technicians, 50+ professional equipment, and stable raw material suppliers.

Question 14

How to guarantee the quality of the products and how to deal with product problems?

Accepted Answer

All products are strictly tested before leaving the factory with a defective rate less than 0.02%. During the warranty period, we will send new goods or discuss compensation according to circumstances.

Question 15

How to return the goods if there is any quality problem or the goods are not right? Who bears the shipping cost?

Accepted Answer

You can return it via Ali backstage. After the seller confirms receipt, the platform returns payment in 3-7 working days. If the seller causes quality or wrong goods issues, the return shipping costs are borne by the seller.

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