Business Type: Manufacturer/FactoryAverage Response Time: ≤3.59h
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SummaryChina SME Group Co., Ltd., based in Shanghai, is a manufacturer with significant production capabilities, including OEM services for well-known brands. They lack SDK availability and have no new R&D products in the past year, but offer ODM services. Financial details are provided for the last three years, yet no explicit certification information is available. They have a strong export focus but lack overseas infrastructure such as warehouses or showrooms. After-sales service documentation is absent, indicating potential deficiencies in service procedures.
Supplier typeThe supplier is classified as a trade company and a manufacturer/factory, indicating a dual role in production and distribution.
After-Sales capabilityThere are no written procedures or records for handling customer complaints or service capability, which suggests a lack of structured after-sales service processes.
R&D capabilityThe supplier lacks SDK availability and has not developed new products in the past year, although they provide ODM services.
Production capacityThe supplier produces a significant number of various machines and robots annually, indicating strong production capacity.
Customization capabilityThey offer a wide range of customization services, including OEM and ODM, which implies flexibility in product offerings.
Product Q&A
Q:What is the warranty period for main parts?
A:
We guarantee the quality of main parts within 12 months from the B/L date. Free repair or replacement is provided for non-artificial failures.
Q:Do you provide overseas service?
A:
Yes, an overseas service center is available. Engineers can be dispatched for installation and debugging, with costs borne by the buyer.
Q:What is the maximum carton size the machine can handle?
A:
The machine supports a maximum carton size of L450*W400*H350mm.
Q:How long does it take to adjust the machine for different carton sizes?
A:
Manual adjustment to change carton sizes can be finished in 2-3 minutes.
Q:What is the production speed of the machine?
A:
The speed ranges from 8 to 12 cartons per minute, depending on the specific carton size.
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