Question 1

Why do you charge a sample fee?

Accepted Answer

We need to order materials for customized designs, pay for printing and embroidery, and cover designer salaries. Once paid, we take full responsibility until you approve the sample.

Question 2

How much is the sample fee?

Accepted Answer

If using our design (1-2 pcs), it is free. For client-specific designs, the fee covers the detailed cost.

Question 3

Is the sample fee refunded when the order is placed?

Accepted Answer

Yes, if your order amount is more than 1000 USD, the sample fee will be refunded to you.

Question 4

How can I get free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer. All your samples will be free, and the production time will be much shorter than normal.

Question 5

What is the sample time?

Accepted Answer

It typically takes 3-7 days depending on the sample type. For urgent requests, it can be done within two days.

Question 6

If I send my own samples for duplication, should I pay the sample fee?

Accepted Answer

No. Once we promise we can duplicate the sample, you will not pay any fees.

Question 7

How about the sample freight?

Accepted Answer

If you have an international express account, you can choose freight collect. Otherwise, you can pay the freight together with the sample fee.

Question 8

If I don't like the sample when I receive it, can you modify it?

Accepted Answer

Yes, we will modify it until you say 'yes, it is ok'.

Question 9

Do you have a competitive price?

Accepted Answer

Of course, we do. We encourage you to try us to see the competitive pricing.

Question 10

How can I get a discount?

Accepted Answer

Discounts depend on your order quantity. Small orders have higher prices, while rolling orders help you get bigger discounts. Delivery time, material, and graft also influence the price.

Question 11

How do you control the quality?

Accepted Answer

Our factory has 20 years of experience and an owner quality system. We check products one by one to ensure good quality.

Question 12

What should I do if I receive bad quality goods?

Accepted Answer

Tell us how many pieces are bad and send us photos. We will refund 2-10 times the cost or remake the goods for you.

Question 13

What is your MOQ?

Accepted Answer

As a professional manufacturer, 1 piece is acceptable. However, 1000 pcs per color per design is normal to save costs.

Question 14

What is the delivery time?

Accepted Answer

Usually 30-45 days according to your quantity. Urgent orders are acceptable within 10-30 days.

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