Question 1

Why do you charge a sample fee?

Accepted Answer

We charge for material, printing, embroidery, and designer salary. Once paid, we take full responsibility for the sample until you approve it.

Question 2

How much is the sample fee?

Accepted Answer

It is free if using our design (1-2pcs). If you provide your own design, the fee covers the detailed cost.

Question 3

Is the sample fee refunded?

Accepted Answer

Yes, the sample fee is refunded if your order amount is more than 1000 USD.

Question 4

How can I get free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer and all samples become free with shorter lead times.

Question 5

What is the sample production time?

Accepted Answer

It takes 3-7 days normally. For urgent requests, samples can be completed within two days.

Question 6

Do I need to pay for samples if I send my own?

Accepted Answer

No, if we promise to duplicate your sample, you will not pay any fees.

Question 7

How is sample freight handled?

Accepted Answer

You can use your international express account for freight collect, or pay the freight together with the sample fee.

Question 8

What is your MOQ?

Accepted Answer

We accept 1pc as MOQ. For cost saving, the normal MOQ is 1000pcs per color per design.

Question 9

What is the delivery time?

Accepted Answer

Standard delivery is 30-45 days. Urgent orders can be delivered in 10-30 days.

Question 10

How do you control quality?

Accepted Answer

We have 20 years of experience and an owner quality system. We check every product one by one to ensure quality.

Question 11

What if I receive bad quality goods?

Accepted Answer

Send us photos and the quantity of bad goods. We will refund 2-10 times the cost or remake the goods for you.

Product profile

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