SummaryHuzhou STAR Elevator Co., Ltd., based in Huzhou, Zhejiang, China, is a trading company and manufacturer specializing in elevators and escalators. They offer a full suite of services from design to maintenance and have ISO 9001 and ISO 14001 certifications. The company is involved in international trade, with transactions in countries such as Tanzania, Bangladesh, and the Republic of Congo. Their product range includes passenger lifts, cargo lifts, and elevator spare parts. Despite limited information on financial credibility and innovation capability, their comprehensive lifecycle service model indicates a strong after-sales service capability.
Supplier typeHuzhou STAR Elevator Co., Ltd. is identified as both a trading company and a manufacturer/factory, focusing on elevators and escalators.
CertificationsThe supplier holds ISO 9001 and ISO 14001 certifications, reflecting adherence to quality and environmental management standards.
After-Sales capabilityThe company provides comprehensive services for the entire lifecycle of elevators and escalators, indicating strong after-sales service capability.
Production capacityProduction capabilities include design, development, manufacturing, and sales integrated within their operations for elevators and escalators.
Client casesThe company has conducted business with customers in Tanzania, Bangladesh, and the Republic of Congo, demonstrating international engagement.
Product Q&A
Q:What information is needed before purchasing?
A:
Please provide: 1) Passenger load (e.g., 6 persons = 450kg); 2) Number of floors; 3) Shaft dimensions (width and depth); 4) Whether a machine room exists. Photos are helpful for accurate design.
Q:What is the production cycle?
A:
The usual production cycle is 25 days. For urgent orders, a 20-day production cycle is also available.
Q:How is the elevator installed?
A:
You can hire a local installation team. We can also recommend professional partners in your country or arrange our engineers to install it on-site for the best quality, though this incurs higher costs.
Q:What is the after-sales service policy?
A:
We have a regular after-sales system for maintenance and spare parts. We conduct regular on-site inspections to ensure stable performance. The quality guarantee period is 18-20 months.
Q:How to perform subsequent maintenance?
A:
We provide installation and maintenance manuals. We suggest hiring a professional local company for maintenance. For technical assistance, contact us via mail or phone; technicians can be sent to the site if necessary.
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