Question 1

What are your main products?

Accepted Answer

We mainly supply smart space capsule accommodation units (indoor sleeping capsules, outdoor modular capsule houses) and full-set customized hotel furniture for hotel rooms and public areas.

Question 2

What features do your space capsules have?

Accepted Answer

Our standard capsules are equipped with independent fresh air ventilation system, privacy curtains, smart lock, mood lighting, USB charging ports and economic mattresses. Fire-proof, sound insulation and anti-collision design meet commercial hotel safety standards.

Question 3

Are your hotel furniture commercial-grade?

Accepted Answer

Yes. All hotel furniture is made of eco-friendly and durable materials, featuring scratch-resistant, wear-resistant and easy-to-clean properties, fully suitable for long-term commercial hotel operation.

Question 4

Do you support OEM & ODM customization?

Accepted Answer

Absolutely. We provide one-stop customized services, including size, color, material, logo printing and functional configuration adjustment for both space capsules and hotel furniture. We can also design products according to your project renderings and FF&E requirements.

Question 5

Can you provide design drawings and project solutions?

Accepted Answer

Yes. We can supply detailed production drawings, installation manuals and overall layout solutions to help you complete hotel and capsule accommodation projects efficiently.

Question 6

How do you guarantee product quality?

Accepted Answer

We implement strict full-process quality control from raw material selection, production processing to finished product inspection. All products comply with international commercial safety and quality standards to ensure stable and reliable quality for global clients.

Question 7

Can you provide relevant certificates?

Accepted Answer

Yes, we can provide corresponding qualification certificates and test reports according to customer import and customs clearance requirements.

Question 8

What is your minimum order quantity (MOQ)?

Accepted Answer

We support both bulk orders and small trial orders. Standard capsule products and hotel furniture have flexible MOQ, welcome to consult for specific project quotation.

Question 9

What are your payment terms?

Accepted Answer

We mainly adopt TT payment: 50% deposit in advance for production arrangement, and the balance paid before shipment. Flexible payment terms can be negotiated for long-term cooperative clients.

Question 10

What shipping methods and trade terms do you support?

Accepted Answer

We support EXW, FOB, CIF and other common international trade terms. We cooperate with professional global logistics providers to provide sea freight, air freight and door-to-door shipping services, covering global delivery.

Question 11

How long is the production & delivery lead time?

Accepted Answer

Standard products take 15-25 working days. Customized products take 25-35 working days, and the specific time depends on order quantity and customization requirements.

Question 12

Do you provide installation guidance?

Accepted Answer

Yes. We provide detailed English installation manuals, operation videos and remote technical guidance to help customers complete installation quickly.

Question 13

What about after-sales support?

Accepted Answer

We offer long-term after-sales service, timely respond to customer questions, and provide professional maintenance guidance and replacement part support to solve your operational problems.

Product profile

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Customized

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Our Industry Experience & Global Business Record

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