Question 1

What kind of customer service do you provide?

Accepted Answer

We offer comprehensive customer service, including basic design, supporting facilities procurement, and the option to dispatch installation guidance.

Question 2

What is your quality inspection process like?

Accepted Answer

Our strict quality inspection process ensures that every product meets the highest standards of excellence. From raw materials to finished goods, each stage is meticulously inspected to guarantee superior quality.

Question 3

Can you send engineers or a whole team to install my project?

Accepted Answer

We will give detailed installation drawings for free. We can send engineers as an installation director or a team upon request.

Question 4

Do you accept container loading inspection?

Accepted Answer

You are welcomed to send an inspector, not only for the container loading, but any time during the production time.

Question 5

Do you offer designing service for us?

Accepted Answer

Yes, we could design full solution drawings as your requirements. By using AutoCAD, PKPM, MTS, 3D3S, Tarch, Tekla Structures (Xsteel) and etc. we can design complex industrial buildings like office mansions, super markets, auto dealer shops, shipping malls, 5-star hotels.

Question 6

What is the delivery time?

Accepted Answer

Delivery time depends on order quantities. In general, the delivery time to the nearest seaport in China will be 45 days after receiving the deposit.

Question 7

How can I get a quotation for my projects?

Accepted Answer

You can contact us by email, phone and so on 24*7 and you will get a reply within 8 hours.

Question 8

What certifications has your company passed?

Accepted Answer

Our company has passed professional certifications such as IOS9000, CE, and SGS, ensuring that our products and services meet international standards.

Question 9

What are the main applications of steel structures?

Accepted Answer

Widely used in warehouses, workshops, factory buildings, farm sheds (chicken houses, cattle barns), exhibition halls, garages, stadiums, office buildings and large-span public facilities.

Question 10

Are all parts prefabricated?

Accepted Answer

Yes. All steel components are pre-processed, cut and drilled in factory. Only assembly work is needed on site.

Question 11

Is steel structure more expensive than concrete building?

Accepted Answer

The initial cost is similar or slightly lower. Considering short construction period, low maintenance cost and recyclable materials, its comprehensive cost is more competitive.

Question 12

What daily maintenance is required?

Accepted Answer

Regularly check bolts and fasteners; repair damaged roof/wall panels timely. Anti-rust treatment can be done every several years to extend service life.

Question 13

How are the goods packed and shipped?

Accepted Answer

Components are bundled and fixed with steel belts, packed in waterproof woven bags. Suitable for sea transportation and long-distance delivery.

Question 14

What's the advantage over traditional buildings?

Accepted Answer

Light weight, high strength, fast construction, flexible space, eco-friendly, recyclable and low later maintenance cost.

Question 15

What trade terms do you accept?

Accepted Answer

We support EXW, FOB, CFR, CIF and other common international trade terms.

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