Question 1

What businesses is this equipment suitable for?

Accepted Answer

Perfect for all textile printing: T-shirts, hoodies, hats, bags, shoes, home textiles, work uniforms, promotional apparel. Especially ideal for small-batch customization, personalized orders and international trade.

Question 2

Will the printed pattern fade or crack after washing?

Accepted Answer

No. Our premium water-based inks and hot melt powder ensure excellent wash fastness and abrasion resistance. It will not fade or crack after 50+ normal washes. We can send you free samples for testing.

Question 3

What's the difference between I1600 and I3200 heads? Which should I choose?

Accepted Answer

I1600: Best cost-performance, recommended for startups and small-medium production. I3200: Faster speed and higher precision, recommended for high-volume production and top quality requirements. We will recommend the best configuration for your needs and budget.

Question 4

What fabrics can it print on?

Accepted Answer

Prints on all textile fabrics: Cotton, polyester, blends, denim, linen, silk, etc. Works perfectly on both light and dark colored fabrics.

Question 5

How is the print quality? Can it print complex patterns and gradients?

Accepted Answer

Maximum resolution 1440dpi with excellent color reproduction. It perfectly prints complex designs, gradients and photo-quality images.

Question 6

How long does a print head last?

Accepted Answer

Under normal use, I1600 head lasts 6-8 months, I3200 head lasts 8-12 months.

Question 7

What other wearing parts are there besides ink and heads? How much do they cost?

Accepted Answer

Main wearing parts: Wiper blades, ink pads, heating tubes, etc. They are very affordable, ranging from a few dollars to a few hundred dollars. Replace every 6-12 months under normal use

Question 8

Is installation complicated? Can I install it myself?

Accepted Answer

The equipment is fully tested and debugged before shipment. Only simple assembly is required after delivery. We provide detailed installation videos and step-by-step manuals. You can complete it yourself. We can also arrange on-site installation and training if needed.

Question 9

Do you provide training? How long does it take?

Accepted Answer

We provide free technical training including equipment operation, software use, troubleshooting and printing process. Online training is unlimited until you master all skills

Question 10

What is the warranty period? Are print heads covered?

Accepted Answer

1-year warranty for the whole machine, lifetime technical support. Print heads are consumables and not covered under warranty, but we guarantee all heads are 100% brand new original. We will replace any defective head within 7 days.

Question 11

Is your technical support lifetime?

Accepted Answer

Yes. No matter how long you have purchased the equipment, we provide free lifetime technical support and process guidance.

Question 12

What if the machine breaks down? Do you provide on-site service?

Accepted Answer

We provide 24/7 online technical support and most issues can be resolved quickly through remote guidance. For on-site service requests, we can dispatch our professional engineers to your location worldwide. The related travel and accommodation expenses will be borne by your side, and we will provide a detailed cost breakdown for your confirmation in advance.

Question 13

What is the advantage of built-in automatic powder shaker versus separate manual powder machine?

Accepted Answer

1. Fully automatic one-line workflow, save 1-2 manual workers for powder spreading;
2. Even powder coating, no partial missing powder leading to pattern peeling after transfer;
3. Built-in powder recovery reduces powder waste by around 20%;
4. Integrated drying unit, one pass to finish printing, shaking and curing for faster production speed.

Question 14

Can the shaker evenly spread thin powder for tiny delicate patterns?

Accepted Answer

Adjustable vibration frequency & conveyor speed of the shaking unit. You can set low vibration mode for small logos, texts and fine graphics to achieve thin, uniform powder layer without powder agglomeration on tiny details.

Question 15

Does the powder shaker have recycling function? Will lots of hot melt powder be wasted?

Accepted Answer

Yes, it adopts full closed circulation recovery system. Unused excess powder automatically filtered and stored in powder tank for repeated use. Compared with ordinary open shaker, powder waste is greatly reduced and production cost is saved.

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