Question 1

What business does Sunfly Machinery mainly engage in?

Accepted Answer

We specialize in the design, customization, production and sales of various industrial mechanical equipment, providing one-stop mechanical solution services.

Question 2

Can customers visit your factory and company?

Accepted Answer

Yes, warm welcome for customers to visit our office and production factory for field inspection and business negotiation.

Question 3

How about your company's strength and production capacity?

Accepted Answer

We have a professional technical R&D team, complete production equipment and strict quality control system, supporting mass production and customized development.

Question 4

Do you support non-standard mechanical equipment customization?

Accepted Answer

Yes. We can design and manufacture non-standard machines according to customers' actual working conditions, drawings and technical requirements.

Question 5

What is the warranty policy of your equipment?

Accepted Answer

We provide standard warranty period for all machines, and offer one year after-sales technical support and spare parts supply.

Question 6

What payment terms do you accept?

Accepted Answer

We accept T/T, bank transfer, and other negotiable payment terms for long-term cooperative clients.

Question 7

How long is your production and delivery lead time?

Accepted Answer

The delivery time depends on equipment model and customization requirements. We will confirm the exact lead time with you before order confirmation.

Question 8

Do you provide door-to-door delivery service?

Accepted Answer

Yes. We can arrange logistics transportation and door-to-door delivery according to customer's address.

Question 9

Do you offer on-site installation and commissioning?

Accepted Answer

We can provide detailed installation manuals and online guidance; on-site installation and debugging service is also available upon request.

Question 10

How can we get after-sales support if the machine has problems?

Accepted Answer

You can contact our sales and technical team anytime by phone, email or online chat. We will respond and solve problems quickly.

Question 11

Do you provide long-term technical support?

Accepted Answer

Yes. We provide lifelong technical consultation.

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