Question 1

Are you a manufacturer or a trade company?

Accepted Answer

We are a manufacturer specializing in hair straighteners, hair curlers, and hair dryers with more than 10 years of experience, and can provide OEM&ODM&Dropshipping services to meet your various needs.

Question 2

How can I get the price?

Accepted Answer

We usually quote within 24 hours after we get your inquiry (Except weekends and holidays). If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote.

Question 3

Are samples available and what is the lead time?

Accepted Answer

Sample testing is available and can be shipped within 3-5 working days after we finalize the project.

Question 4

What kind of customization can you offer?

Accepted Answer

Logo on the device & package, personalized packages are available, we also support ODM, work together to set up a new mould with the unique design and function, thus you can have the best competition in your region.

Question 5

What kind of warranty do you offer?

Accepted Answer

The warranty is 12 months. We support free replacement of defective products caused by manufacturing defects.

Question 6

How does your factory control the quality?

Accepted Answer

We have a professional QC team that strictly inspects each product in accordance with CE, FCC, RoHS, and other certification standards to ensure each unit can work very well.

Question 7

What kind of package can you offer?

Accepted Answer

Usually, a Gift package or a color box, we can also customize the personalized package if you need it.

Question 8

Which certificates do you have?

Accepted Answer

CE, EMC, RoHS, FCC, M SDS, and other certificates are available to ensure that goods are exported smoothly and meet the Import standards in various countries.

Question 9

What kind of shipment methods can you offer?

Accepted Answer

1) By Express--Shipping time is the fastest, usually 5-7 days. You need to deal with customs clearance and pay taxes if there are 2) DDP Air to your Door-Step-- Shipping time is about 15-18 days (after sailed). 3) DDP Railway to your Dppr--Step-- Shipping time is about 30-40 days( after sailed) 4) DDP Truck to your Door-step-- Shipping time is about 35-40 days (after sailed) 5) DDP Sea to your Door-step-- Shipping time is about 50-60 days(after sailed).

Question 10

What is the payment term?

Accepted Answer

For orders without customization and ready to ship, usually 100% payment once we finalise our order. For orders with customization, we support a 30% deposit to process the production anda 70% balance payment before Shipping. Special cases are negotiable.

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