Question 1

Do you provide after-sales service overseas?

Accepted Answer

Yes, we offer remote support and coordinate on-site service via local partners.

Question 2

Can I request a customized housing or bracket?

Accepted Answer

Absolutely! We support custom designs based on your drawings or samples.

Question 3

What documents do you provide for export?

Accepted Answer

Full export package (Commercial Invoice, Packing List, Bill of Lading, IATF 16949, etc.).

Question 4

How do I place an order?

Accepted Answer

Contact us via email/phone for a quote, then confirm with a purchase order (PO).

Question 5

How can I reduce high mold cost for small batch orders?

Accepted Answer

We offer flexible mold cost sharing: mold cost can be amortized over production volume, or you can use our existing molds for standard products. For small batches, we recommend prototype tooling with lower investment.

Question 6

How do you ensure consistent quality in mass production?

Accepted Answer

We use real-time process monitoring on die casting machines and CNC lines. 100% critical dimension inspection with CMM. First article inspection and random sampling during production ensure every batch meets your specifications.

Question 7

What happens if my order is delayed?

Accepted Answer

We provide weekly production updates. In case of any risk of delay, we notify you immediately and work out a recovery plan. Late delivery compensation terms can be included in the contract.

Question 8

Do your materials meet RoHS, REACH and conflict mineral requirements?

Accepted Answer

Yes, all our aluminum, magnesium and zinc alloys are RoHS and REACH compliant. We can provide material certificates and test reports upon request. Conflict mineral declarations are also available.

Question 9

How do you prevent porosity in die cast parts?

Accepted Answer

We optimize gating system and venting design with mold flow analysis. For critical applications, we offer vacuum die casting to minimize gas porosity. High pressure and precise process control ensure dense structure.

Question 10

Can you help redesign my part to make it more castable and reduce cost?

Accepted Answer

Yes, our engineering team offers Design for Manufacturing (DFM) assistance. We analyze your drawing and suggest changes to wall thickness, draft angles, radii, and gate locations to improve castability and reduce tooling and production cost by up to 15-20%.

Question 11

What if I don't have a drawing, only a sample part or idea?

Accepted Answer

No problem. We provide reverse engineering service. We can scan your sample, generate 3D CAD file, and then design mold accordingly. From concept to finished part, we handle everything.

Question 12

How do you handle urgent orders or quick turnaround requests?

Accepted Answer

We keep a buffer capacity and utilize rapid tooling techniques. For urgent orders, we can reduce sample lead time to 10-12 days and mass production lead time by 20% with priority scheduling. Additional expedite fee may apply.

Question 13

Do you offer any inventory management like just-in-time (JIT) delivery?

Accepted Answer

Yes, we support consignment stock and JIT delivery. We can store finished parts in our warehouse or a third-party logistics center near your facility, and ship only when you need them. This reduces your inventory holding cost.

Question 14

What if there is a quality issue after I receive the parts?

Accepted Answer

We have a clear quality claim procedure. Upon your notification with photos or inspection reports, we analyze the root cause. For confirmed quality defects, we rework or replace the affected parts at our cost within 7-15 days. No disputes, no delays.

Question 15

Do you keep my mold confidential and exclusive?

Accepted Answer

Yes, all molds we make are strictly confidential and exclusive to our customers. We never share, duplicate, or reuse your mold for any other party without your written authorization. The mold belongs to you once fully paid, and we store it securely with clear ownership labeling.

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