Question 1

How can I get better price?

Accepted Answer

The price is negotiable. It can be adjusted according to quantity or package. Returning customers can get special discount.

Question 2

Can I get a sample?

Accepted Answer

1 or 2 Samples can be free, the air freight is collect or pay us in advance. We usually ship samples by DHL or FedEx . It takes 5-7 days to arrive differ from countries.

Question 3

What is your minimum order quantity?

Accepted Answer

Stock Goods MOQ is 1000pcs. OEM style: 20,000pcs. We recommend a quantity based on the price which is cost effective for our customers.

Question 4

Which payment method you can accept?

Accepted Answer

Generally we adopt T/T, Western Union, LC, PayPal, Escrow and Money Gram etc.

Question 5

How much does my shipping cost?

Accepted Answer

It depends on the quantity of goods, The shipping method, and the country, use the website, Online inquiry to our sales.

Question 6

Do you receive customized order?

Accepted Answer

Yes, that's what we good at. Pls send your design of bottle and LOGO, we can construct new molds emboss or print LOGO for you.

Question 7

Can we do silk screen or label on the bottles?

Accepted Answer

Yes. We could offer various printing ways: screen printing, hot stamping, label printing or label sticker.

Question 8

What should we provide if we want to do silk crew printing or logo decal?

Accepted Answer

Please provide PDF, AI or CDR vector graphics format for us.

Question 9

Are you factory or trader?

Accepted Answer

We are direct factory who owns production lines and workers. Everything is flexible and no need to worry about extra charges by the middle man.

Question 10

How do you do quality control?

Accepted Answer

We have the following quality tests: Step 1 measuring tests (weight, content, dimensions, etc.) Step 2 destructive testing (internal pressure, pendulum swing impact, thermal shock, etc.) Step 3 100% inline testing by inspection machines (wall thickness, crack testing, impurity testing, etc.) Step 4 QC workman will check the goods randomly during the production.

Question 11

Which countries do you export to?

Accepted Answer

Our goods are mainly exported to USA, Australia, Canada, UK, Germany, Thailand, South Korea, Spain, Qatar, UAE and so on.

Question 12

What if the product is broken?

Accepted Answer

We usually ship 1% more of glass bottles to our customer, if the breakage more than that we can discuss and compensate in the next order.

Question 13

How long does it take to delivery the goods?

Accepted Answer

For stock goods only need 3-5 days. For OEM orders need around 35-40 days.

Question 14

What's your warranty terms?

Accepted Answer

We supply 12 months warranty time.

Question 15

What's pressure your bottles can bear?

Accepted Answer

Usually our bottles can hold the pressure 0.15-0.2 Mpa or 1.5-2 bar or 20 psi -30 psi, which can be used for normal pressure drinks like Kombucha. Please contact us if you have more questions, thank you!

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