Question 1

Are you a manufacturer or a trading company?

Accepted Answer

Supmea is a manufacturer with our own R&D team and production facility in Hangzhou, China, established in 2006. This allows us to control quality, lead time and cost directly, and to support OEM/ODM requirements.

Question 2

What is your minimum order quantity (MOQ)?

Accepted Answer

For most standard instruments the MOQ is 1 unit, so you are welcome to start with a trial order. For customized or OEM products the MOQ may vary depending on the configuration - please contact us for details.

Question 3

Do you provide customization (OEM/ODM)?

Accepted Answer

Yes. We offer tailored solutions including custom ranges, output signals, materials, housing and branding. Share your application and requirements, and our engineering team will recommend a suitable configuration.

Question 4

Are your products certified for international markets?

Accepted Answer

Yes. Our instruments hold international certifications including CE, UL and ISO 9001:2015, and our laboratory is CNAS accredited. Certificates for specific products are available on request.

Question 5

What is your delivery time?

Accepted Answer

Standard products are typically shipped within a few working days from stock. Customized orders depend on specification and quantity; we confirm an exact lead time with each order.

Question 6

How are the instruments packed and shipped?

Accepted Answer

Each instrument is protected with cushioning and packed in standard export cartons. We ship worldwide by express, air or sea, and support delivery to over 130 countries.

Question 7

What payment terms and methods do you accept?

Accepted Answer

We commonly accept T/T, and other terms can be discussed based on order value and cooperation. Payment details are confirmed on the proforma invoice before production.

Question 8

What after-sales support and warranty do you provide?

Accepted Answer

Our products come with a warranty and the support of a dedicated after-sales engineering team. We provide technical guidance for selection, installation and troubleshooting, plus localized service in many regions.

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Portable

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