Question 1

What models are your parts suitable for?

Accepted Answer

Our auto parts are mainly suitable for heavy-duty trucks, construction machinery, and other models. You can provide the OE number, model, or chassis number of your vehicle, and we will confirm the perfect fit for you.

Question 2

What is the material of your products?

Accepted Answer

We adopt high-quality raw materials such as high-strength steel, wear-resistant alloy, and high-temperature resistant rubber that meet industrial standards. Material details can be provided according to your specific product requirements.

Question 3

Do you provide samples?

Accepted Answer

Yes, we can provide samples for quality inspection. The sample fee and shipping cost shall be borne by the buyer, and the sample fee can be deducted from the formal order payment.

Question 4

What is the minimum order quantity (MOQ)?

Accepted Answer

The MOQ is flexible: for standard parts, the minimum order quantity is 1 piece; for bulk orders, we can provide more preferential prices, and the specific MOQ can be negotiated according to the product type.

Question 5

What is the delivery time?

Accepted Answer

For in-stock products: delivery within 3-5 working days; for customized or bulk orders: delivery within 7-15 working days (specific time depends on the order quantity and product complexity).

Question 6

How do you pack the products to ensure transportation safety?

Accepted Answer

We use standard export packaging: carton + foam + wooden pallet, which can effectively prevent collision, corrosion, and damage during ocean or land transportation. Customized packaging is also available according to your requirements.

Question 7

What is the quality guarantee period?

Accepted Answer

The quality guarantee period is 6-12 months (depending on the product type). During the warranty period, if there is any quality problem caused by non-human factors, we will provide free replacement or maintenance.

Question 8

What payment terms do you accept?

Accepted Answer

We accept common international payment terms, such as T/T, L/C, Western Union, etc. For long-term cooperative customers, we can provide more flexible payment terms.

Question 9

Can you customize products according to our requirements?

Accepted Answer

Yes, we support OEM/ODM customization. You can provide drawings, samples, or specific parameters, and our R&D team will customize products that meet your needs.

Question 10

How to solve the problem if the product is not suitable after receiving it?

Accepted Answer

Please contact us within 7 working days after receiving the goods, provide photos and detailed descriptions of the unfit products. After we confirm the problem, we will provide solutions such as replacement, return, or refund (excluding shipping costs).

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