Question 1

What is the core product portfolio of Shenzhen Junjie Intelligent Equipment Co., Ltd.?

Accepted Answer

Our product line covers the following automated systems:
Automated screw fastening systems (torque range: 0.1-5.0N.m,accuracy 3%).
Precision fluid dispensing platforms (pressure/time/volume control, min. dispense dot above 0.01ml).
Selective soldering machines (closed-loop temperature control 2%, preheat zone+main heating zone).
Plasma surface treatment units (atmospheric pressure, rotary/direct jet nozzles).
Inline optical inspection modules (2D/3D, resolution up to 0.05mm).

Question 2

What is the scope and limitation of customization?

Accepted Answer

Customization scope includes:

Mechanical fixture design (material selection, clamping force, access angle).

PLC/HMI logic modification (Siemens, Mitsubishi, or Omron platforms).

Multi-axis motion profiling (linear vs. rotary, acceleration/deceleration curves).

Communication protocol bridging (Modbus TCP/IP, Profinet, or EtherCAT).

Limitations:

Standard servo/pneumatic component sizing and base frame structural load capacity cannot be altered without re-engineering.

Question 3

Is sample validation conducted prior to design freeze?

Accepted Answer

Mandatory. Customer-supplied workpieces undergo full factorial testing in our lab:

Minimum sample quantity: 50 pcs for placement accuracy, 100 pcs for process stability.

Output metrics:

CPK analysis (target1.67).

Cycle time measurement (per unit).

First-pass yield (%).

Process window characterization (temperature, pressure, time).

Formal approval sign-off is required before releasing mechanical drawings for manufacturing.

Question 4

Which industrial communication protocols and data interfaces are natively supported

Accepted Answer

Native support:

Modbus TCP/IP, OPC UA, RS-232.

Optional modules (extra cost):

Profinet, EtherNet/IP, CC-Link.

Data export formats:

CSV, XML, JSON.

API endpoints available for MES/SCADA integration.

Data logging granularity: configurable down to 10 ms per trace parameter.

Question 5

What regulatory and safety certifications are currently held?

Accepted Answer

CE mark(SGS)(2014/35/EU LVD &2014/30/EU EMC)-self-declared with retained technical file.

RoHS 3 (2015/863/EU)-compliant for all wetted parts and electronic assemblies.

ISO 9001:2015-design, manufacturing, and service processes.

NRTL (UL/CSA): available upon request (separate cost and timeline quoted).

Question 6

What technical information is required to initiate a formal quotation?

Accepted Answer

To issue a binding quotation within 24 working hours, please provide:

Dimensional drawing (2D or 3D STEP file) of the target workpiece.

Required throughput (UPH) and available floor space (L*W*H).

Power supply specification (voltage, frequency, phase).

Existing upstream downstream equipment interfaces (conveyor height, transfer direction).

Process constraints: max allowable temperature, cleanroom class, noise limit, etc.

Question 7

What are the standard lead times under different order types?

Accepted Answer

Catalog models (no NRE): 15-20 working days, EXW.

NRE-involved customization: 30-45 working days.

Critical path drivers: fixture fabrication (5-7 days) + software debugging (10-14 days).

All schedules are presented in a milestone-based Gantt chart with clear dependencies and buffer contingency.

Question 8

What are the standard payment terms and any conditional flexibility?

Accepted Answer

Base terms: 30% advance upon PO placement, 70% final before shipment (or upon BL copy for FOB/CIF).

For orders > USD 200,000: irrevocable L/C at sight (subject to bank confirmation).

Currency: USD or EUR. Exchange rate fixed at mid-market rate on invoice date.

Question 9

What is the factory acceptance test (FAT) protocol?

Accepted Answer

All units undergo a 72-hour continuous burn-in test at 85% rated load under ambient conditions (22-28 degree, 45-65% RH).

FAT includes:

Axis repeatability verification: 0.01 mm (linear), 0.5 degree (rotary).

Dispensing/soldering weight accuracy: within 2% of setpoint.

I/O signal integrity: all 32 inputs/32 outputs fully tested.

Emergency stop and safety relay response time: less than 20 ms.

A signed FAT report is issued and retained for 10 years.

Question 10

What are the packaging specifications for ocean vs. air freight?

Accepted Answer

Ocean freight:

Vacuum-sealed anti-static bag + desiccant + EPE foam inner cradle.

ISPM-15 compliant plywood crate (thickness above 12 mm).

Unit bolted to skid base with anti-vibration mounts.

Air freight:

Additional double-corrugated carton over-wrap + edge protectors.

Net weight limited to under 80 kg per piece for manual handling compliance.

Both methods include humidity indicator cards and shock indicator labels on exterior.

Question 11

What are the warranty terms and exclusions?

Accepted Answer

Standard warranty: 24 months from on-site commissioning date.

Extended coverage: 26 months from shipment if commissioning is delayed above 60 days due to customer site unreadiness.

Covered components: servo drives, linear guides, controllers, all PCBs.

Exclusions (consumables & abuse):

Dispensing needles, soldering tips, filters, seals.

Damage from improper operation, unauthorized modifications, or non-compliant power supply conditions.

Question 12

What is the service model for overseas deployment?

Accepted Answer

Installation:

Primary method = remote guidance (SOPs+interactive video overlay).

On-site dispatch optional (separate service agreement required, covering travel, per-diem, and local insurance).

Training:

Live screen-sharing sessions covering parameter tuning, fault-code interpretation, and preventive maintenance checklists.

Support:

Ticketed system with priority levels (P1-P4).

P1(production-down): response in 1 hour, resolution target in 4 working hours.

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