Question 1

What types of glue do you offer and what scenarios can they be used for?

Accepted Answer

We mainly sell water-based glue, solvent-based glue, hot melt glue, instant glue, etc., covering multiple scenarios such as industrial bonding, packaging, construction, electronics, and handcrafts. We can recommend suitable models according to your specific usage.

Question 2

Does the glue meet the standards of the target export country and what certifications can you provide?

Accepted Answer

It meets international standards such as EU REACH, US TSCA, and RoHS. We can provide MSDS, cargo transportation condition identification, UL certification, etc., and cooperate to provide the certification documents required by the target country as needed.

Question 3

What is the shelf life and storage conditions of the glue?

Accepted Answer

The shelf life is 6-12 months (depending on the model). Storage requires sealing, cool and dry environment, away from fire sources, and avoiding direct sunlight; solvent-based glue should be stored separately in accordance with dangerous goods storage standards.

Question 4

Do you accept customization and what is the customization cycle?

Accepted Answer

We can customize parameters such as glue viscosity, color, and curing time according to customer needs. The customization cycle is 7-15 days, and the minimum order quantity (MOQ) needs to be confirmed based on the customization plan.

Question 5

Is glue a dangerous good and are there any special requirements for transportation?

Accepted Answer

Solvent-based glue is a Class 3 flammable liquid, which requires UN-marked dangerous goods packaging and a dangerous goods packaging certificate; water-based glue and hot melt glue are usually non-dangerous and transported as ordinary chemicals, and MSDS is required for all.

Question 6

What international logistics methods do you support and what are the time limits and costs?

Accepted Answer

We support sea freight, express (DHL, FedEx, UPS) and chemical special lines; sea freight time limit is 20-40 days (low cost), express is 15-30 days, the specific time depends on the distance of the destination, and the cost is calculated according to the weight, volume of the goods and the destination.

Question 7

What is the Minimum Order Quantity (MOQ) and are there discounts for large orders?

Accepted Answer

The MOQ for regular models is 100kg, and the MOQ for customized models is 500kg; the larger the order quantity, the more preferential the unit price, and we can provide tiered quotes.

Question 8

What payment methods do you support and what is the payment ratio?

Accepted Answer

We support TT wire transfer and DP collection. For new customers, we recommend 30% advance payment + 70% payment upon receipt of the bill of lading copy; for old customers, a more flexible payment ratio can be negotiated (such as 20% advance payment + 80% final payment).

Question 9

What is the production cycle after the order is confirmed?

Accepted Answer

The production cycle for regular models is 3-7 days, for customized models is 7-15 days, and for large orders (above 1000kg) is 10-20 days. Urgent production is available (additional fees need to be negotiated).

Question 10

Can the order be modified or canceled?

Accepted Answer

The order can be modified or canceled for free before production starts; if production has started, the customer needs to bear the incurred raw material and labor costs, and the specific ratio shall be determined through negotiation.

Question 11

Does the quote include freight and customs duties?

Accepted Answer

The regular quote is EXW (Ex Works) price, excluding freight and customs duties; we can provide FOB, CIF and other quotation methods to clarify the included costs, and the customs duties shall be borne by the customer in accordance with the regulations of the destination country's customs.

Question 12

What to do if quality problems are found after receiving the goods?

Accepted Answer

Within 7 days after receiving the goods, provide clear photos/videos of the problem and order documents. After verification that it is indeed a product quality problem, we will reissue, exchange goods for free, or refund the corresponding payment, and bear the return freight.

Question 13

Can I return or exchange the glue if the usage effect is not as expected?

Accepted Answer

If the usage effect is poor due to the product's own parameters inconsistent with the agreement, return or exchange is allowed; if it is caused by improper use method or unsuitable scenario of the customer, return or exchange is not supported, but technical guidance can be provided.

Question 14

What is the after-sales response time and how to contact after-sales service?

Accepted Answer

Response within 24 hours on working days. You can contact after-sales service through Made-in-China.com messages, emails, and phone calls; you can leave a message on non-working days, and we will reply and handle it as soon as possible on working days.

Question 15

What to do if there is a quality problem with customized products?

Accepted Answer

Customized products are produced according to the parameters confirmed by both parties. If there is parameter inconsistency or quality defects, free rework, reissue, or negotiation of refund is available without additional charges.

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