Question 1

1: Are you a trading company or a manufacturer?

Accepted Answer

Yes, a trading company. Can provide you with one-stop automated procurement.

Question 2

2: Do you have any inventory?Or do you need to purchase from other suppliers?

Accepted Answer

We have stored a lot of goods for sale. RTS is our advantage as we have our own warehouse

Question 3

3: Is there an engineer available to provide technical support?

Accepted Answer

Of course, we do. Our technicalteam can help you choose PLCs,touch screens, servo motors, low-voltage products, and software. If you need anyassistance, you can contact us directly.

Question 4

4: Do you provide 100% original and new products?

Accepted Answer

Yes. No counterfeit, no refurbishment! Only new original!

Question 5

Is the product available in stock?

Accepted Answer

Yes, the item is currently in stock and ready for immediate shipment.

Question 6

Can I customize this product?

Accepted Answer

Yes, we offer full customization, customization from designs, minor customization, and flexible customization options.

Question 7

5: Do you sell outdated or discontinued products? Even very old products?

Accepted Answer

If there is an upgraded model that can be replaced, we will recommend that you use a new model;
If the product you are looking for does not have a replacement model, e willprovide you with old parts that have been tested to be functional and intact,and tell you the truth.

Question 8

6: How about customs duties and handling fees?

Accepted Answer

For allcustomer orders, we do not charge a handling fee, even for one product. When the product arives at the local customs, if customs duties areimposed on the product, we will not bear any customs duties or import taxes.

Question 9

7: What is your delivery time?

Accepted Answer

If the goods are in stock,it usually takes 2-3 working days,If the quantity is large, it will take 5-7 working days after receiving payment. If it is not acommon or special product, it always takes 3-4 weeks or 6-8 weeks to order.

Question 10

8: Do you have any samples? Is it free or extra?

Accepted Answer

No. Sorry, we don't have any samples.

Question 11

9: What are your payment terms?

Accepted Answer

TT, WEST UNION and MoneyGram (100% in advance if the goods are in stock;, 30% in advance if the g0ods are ordered for delivery,and the balance shall
be paid before shipment)

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