Question 1

Are you a manufacturer or a trading company?

Accepted Answer

We are a professional machine tool manufacturer with an integrated trading operation. Our business headquarters is located in Nanjing, responsible for both domestic and international sales. We have a factory in Taicang, Suzhou, which handles the majority of our current production. Due to the high demand from both new and returning customers, driven by the superior quality and cost-effectiveness of our machines, we are expanding production. A new factory in Jurong, Nanjing, is set to be completed

Question 2

How is the warranty?

Accepted Answer

Our machines come with a 12-month warranty starting from the Bill of Lading (BL) date. We have a team of professional technicians dedicated to handling warranty and support services. We offer both online and offine support options: Online Support: Via video calls or online sessions, our technicians can remotely guide you through installation and troubleshooting. On-site Support: If needed, our engineers can travel to your country to assist with installation, commissioning, and training.

Question 3

Can we visit your factory before placing an order?

Accepted Answer

Absolutely! We welcome all new and returning clients to visit our factories. Our main production facility is in Taicang, Suzhou,and we can arrange visits to our new factory in Jurong, Nanjing, once it's operational. We are happy to assist with travel arrangements, including picking you up at the airport or station, and booking accommodations if needed.

Question 4

Do you have machines in stock?

Accepted Answer

Most of our machines are produced according to customer orders. However, we do keep a limited number of machines in stock, especially during trade fairs or special promotions. Feel free to contact us to check the availability of stock machines.

Question 5

What's the MoQ (Minimum Order Quantity)?

Accepted Answer

The minimum order quantity for our machines is 1 unit.

Question 6

How about your product quality?

Accepted Answer

TELFORD machines are known for their high performance and competitive pricing. We use well-known Taiwanese and Japanese brand components, combined with our rigorous assembly and tuning processes, to ensure that our machines achieve the precision and longevity comparable to those from Taiwan or Japan, but at a much lower cost. Our machines are highly regarded in both the domestic and international markets.

Question 7

Do you have any certifications?

Accepted Answer

Yes, our machines are certified with ISO9001 for quality management, IS014001 for environmental management, and OHSAS18001 for occupational health and safety. Additionally, our products meet international safety standards such as CE and UL, which are required form any markets.

Question 8

Can you provide custom-made machines?

Accepted Answer

Yes, we specialize in offering customized machines based on the specific needs of our customers. With our professional design and engineering team, we can provide tailored solutions to suit a wide range of manufacturing requirements.

Question 9

Can you provide training for CNC machine operation?

Accepted Answer

Yes,we offer free training at our factory to ensure your team is fully equipped to operate the machines efficiently. We also provide ongoing technical support if needed.

Question 10

What's the typical delivery time and packaging for your machines?

Accepted Answer

Delivery times vary depending on the machine model and configuration, but typically do not exceed 45 days. All machines are packed securely for sea transport to ensure they arrive at your facility in perfect condition.

Question 11

Do you provide OEM services?

Accepted Answer

Yes, we offer OEM services and can manufacture machines under your brand if required. Our professional team will work closely with you to meet all your customization needs.

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