SummaryThe supplier specializes in glass processing and door and window machinery, with a strong R&D and customization capability, including 3D software design services. They hold ISO 9001 certification and demonstrate robust quality control processes. The company exports 90% of its products, having been in the export business for 11 years. However, specific financial details and environmental sustainability practices are not clearly disclosed.
Supplier typeThe supplier is a limited company with expertise in glass and window machinery, located in Jinan City. They are part of a larger company group.
CertificationsThe supplier holds an ISO 9001 certification, indicating a commitment to quality management systems.
After-Sales capabilityThe supplier has clear procedures for corrective actions and handling customer complaints, with a robust quality assurance process.
Customization capabilityThe supplier offers extensive customization options, including full and flexible customization from both samples and designs.
Product Q&A
Q:Are you a manufacturer?
A:
Yes, we are a professional manufacturer with more than 5 workshops.
Q:What is your service response time?
A:
We reply within 12 hours via Ali-trademanager or email, offer 24-hour after-sales service, and have over 12 years of experience with fluent English communication.
Q:What is the guarantee period?
A:
We provide an 18-month guarantee, 24-hour technical support by email or call, English manual and video tutorial, 2 years quality guarantee for the machine (excluding consumables), agency price for consumable parts, and 24-hour online service.
Q:Do you provide equipment operation training?
A:
Yes, we can send professional engineers to the working site for equipment installation, adjustment, and operation training. All engineers have passports.
Q:Why is your price higher than other companies?
A:
Our price reflects the quality of machine parts, service, and guarantee. We use famous and reliable inner electric parts to minimize breakdown risks.