SummaryThe supplier specializes in glass processing and door and window machinery, with a strong R&D and customization capability, including 3D software design services. They hold ISO 9001 certification and demonstrate robust quality control processes. The company exports 90% of its products, having been in the export business for 11 years. However, specific financial details and environmental sustainability practices are not clearly disclosed.
Supplier typeThe supplier is a limited company with expertise in glass and window machinery, located in Jinan City. They are part of a larger company group.
CertificationsThe supplier holds an ISO 9001 certification, indicating a commitment to quality management systems.
After-Sales capabilityThe supplier has clear procedures for corrective actions and handling customer complaints, with a robust quality assurance process.
Customization capabilityThe supplier offers extensive customization options, including full and flexible customization from both samples and designs.
Product Q&A
Q:Are you a manufacturer?
A:
Yes, we are a professional manufacturer which has more than 5 workshops.
Q:What is the service response time?
A:
We reply within 12 hours via Ali-trademanager or email, deliver within 15 days, and provide 24 hours after-sale service.
Q:What is the warranty period?
A:
Our guarantee is 12 months. We also provide 2 years quality guarantee for the machine (excluding consumables) with 24-hour technical support by email or calling.
Q:Do you provide equipment operation training?
A:
Yes. We can send professional engineers to the working site for equipment installation, adjustment, and operation training. All of our engineers have passport.
Q:Why is your price higher than other companies?
A:
Please check the different of the machine parts, service and guarantee, especially the machine inner electric parts. We use famous and reliable parts for the machines inside to avoid breakdowns.