SummaryThe supplier specializes in glass processing and door and window machinery, with a strong R&D and customization capability, including 3D software design services. They hold ISO 9001 certification and demonstrate robust quality control processes. The company exports 90% of its products, having been in the export business for 11 years. However, specific financial details and environmental sustainability practices are not clearly disclosed.
Supplier typeThe supplier is a limited company with expertise in glass and window machinery, located in Jinan City. They are part of a larger company group.
CertificationsThe supplier holds an ISO 9001 certification, indicating a commitment to quality management systems.
After-Sales capabilityThe supplier has clear procedures for corrective actions and handling customer complaints, with a robust quality assurance process.
Customization capabilityThe supplier offers extensive customization options, including full and flexible customization from both samples and designs.
Product Q&A
Q:Are you a manufacturer?
A:
Yes, we are professional manufacturers which have more than 5 workshops.
Q:How about the service?
A:
1. Reply within 12 hours via Ali-trademanager or email. 2. Delivery within max 15 days. 3. 24 hours after-sale service. 4. More than 12 years experience in this machine field. 5. Fluent English, communication barrier free.
Q:What's the guarantee?
A:
1. Our guarantee is 18 months. 2. 24-hour technical support by email or calling. 3. English manual and video tutorial. 4. 2 years quality guarantee for the machine (excluding consumables). 5. We provide consumable parts at agency price. 6. 24-hour online service daily with free technical support.
Q:Do you provide equipment operation training?
A:
Yes. We can send professional engineers to the working site for equipment installation, adjustment, and operation training. All of our engineers have passports.
Q:If our price is higher than another company or factories?
A:
Please check the difference in machine parts, service, and guarantee, especially the machine inner electric parts. Sometimes, if machines have breakdowns, the most reason is the machine inner electric parts problem, but we use famous and reliable parts for the machines inside.