SummaryThe supplier specializes in glass processing and door and window machinery, with a strong R&D and customization capability, including 3D software design services. They hold ISO 9001 certification and demonstrate robust quality control processes. The company exports 90% of its products, having been in the export business for 11 years. However, specific financial details and environmental sustainability practices are not clearly disclosed.
Supplier typeThe supplier is a limited company with expertise in glass and window machinery, located in Jinan City. They are part of a larger company group.
CertificationsThe supplier holds an ISO 9001 certification, indicating a commitment to quality management systems.
After-Sales capabilityThe supplier has clear procedures for corrective actions and handling customer complaints, with a robust quality assurance process.
Customization capabilityThe supplier offers extensive customization options, including full and flexible customization from both samples and designs.
Product Q&A
Q:Are you a manufacturer?
A:
Yes, we are professional manufacturers which has more than 5 workshops.
Q:How about the service?
A:
1). Reply immediately if from Ali-trade manager or within 12 hours by email. 2). Delivery within max 15 days. 3). 24 hours after-sale service. 4). More than 12 years experience. 5). Fluent English communication.
Q:What is the guarantee?
A:
1). 18 months guarantee. 2). 24-hour technical support by email or call. 3). English manual and video tutorial. 4). 2 years quality guarantee for the machine (excluding consumables). 5). Consumable parts at agency price. 6). 24-hour online service with free technical support.
Q:Do you provide equipment operation training?
A:
Yes. We can send professional engineers to the working site for equipment installation, adjustment, and operation training. All of our engineers have passports.
Q:Why is your price higher than other companies?
A:
Please check the difference in machine parts, service, and guarantee, especially the inner electric parts. We use famous and reliable parts inside the machines to prevent breakdowns.