Question 1

Are you a factory or a trading company?

Accepted Answer

We are a direct manufacturer with our own factory located in Xingtai City, Hebei Province, a well-known bicycle production hub. In addition, we work with trusted partner factories to meet various customer demands. Welcome customers to visit our factory.

Question 2

Do you offer OEM & ODM services?

Accepted Answer

Yes, we offer both OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services. We can customize products based on your specifications or work on entirely new designs to fit your brand's needs. Please feel free to contact us for more details on customization.

Question 3

Are samples available? Is there a charge for samples?

Accepted Answer

To ensure fair cooperation, we do not provide free samples initially. If you require a sample, you will need to pay the sample fee and the shipping costs. However, the sample fee will be refunded with your subsequent order, effectively making the sample free. Once a successful partnership is established, we will provide free samples for future orders to further support our long-term cooperation.

Question 4

What is your shipping policy?

Accepted Answer

Shipping costs depend on the weight, size, and shipping method of the package, as well as the delivery destination. We work with reliable international couriers to ensure that your orders are delivered in a timely and cost-effective manner. Please contact our customer service team for a detailed shipping quote.

Question 5

Do you offer product warranties?

Accepted Answer

Yes, we offer a warranty on all our products to ensure customer satisfaction. If any part is damaged or defective, please send us detailed photos. We will assess the situation and send replacements based on the condition of the product.

Question 6

How do I place an order?

Accepted Answer

To place an order, simply contact our sales team with your product specifications, order quantity, and any special requirements. We will provide you with a quotation and guide you through the process. Once your order is confirmed, we will proceed with production and ship your products promptly.

Question 7

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including bank transfer (T/T), L/C, PayPal, and credit cards, etc. Please confirm with our sales team regarding your preferred payment method, and we will provide the necessary details.

Question 8

How do you ensure product quality?

Accepted Answer

We have a strict quality control system in place throughout the production process. Our team conducts thorough inspections and testing at every stage, from raw material sourcing to final product checks. Only products that meet our high standards are shipped to customers. We are committed to delivering reliable and durable products.

Question 9

What certifications do you have?

Accepted Answer

We hold certifications including CCC, CE (EN71, EN14765), SGS, ISO9001, among others. If specific certifications are required for your market and the order quantity meets the requirement, we can assist in applying for them.

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