Question 1

Are you a trading company or manufacturer?

Accepted Answer

We are a factory.

Question 2

How do I choose the right protective cover/drag chain model?

Accepted Answer

The selection mainly depends on the following parameters: Stroke length (protective cover expansion ratio/drag chain bending radius), Load type (number of cables, oil pipe pressure), and Environmental requirements (temperature resistance, water proof, corrosion resistance level). We provide a free selection tool and one-on-one guidance from our engineers.

Question 3

Which is better, a nylon bellows cover or a stainless steel bellows cover?

Accepted Answer

It depends on the application: Nylon covers: Lightweight, corrosion-resistant, and cost-effective, suitable for general industrial environments. Stainless steel covers: High-temperature and impact-resistant, suitable for heavy-load, highly corrosive environments (such as electroplating and chemical processing).

Question 4

Do you support non-standard customization? How long is the turnaround time?

Accepted Answer

We support full customization, including: Dimensions (extra-long/special-shaped cross-sections), Material (anti-static, food-grade, etc.), and Mounting method (magnetic, quick-release, etc.). Standard customization timeframe is 7-15 days, and expedited orders can be shortened to 3-5 days.

Question 5

What should I do if the bellows cover makes a grinding noise after installation?

Accepted Answer

Possible causes and solutions: Insufficient lubrication: Use a special silicone-based lubricant. Assembly deviation: Contact our technical support for remote debugging.

Question 6

Cables in the drag chain are frequently worn. How can I resolve this?

Accepted Answer

Recommendations: Check for overloading (number of cables exceeds the drag chain capacity), Add separators to prevent cable friction, and Use highly flexible cables for use with the product.

Question 7

How often should the bellow cover be replaced?

Accepted Answer

It depends on the usage environment. Generally: Nylon cover: 3-5 years (without mechanical damage), Stainless steel cover: 5-8 years. We offer a free lifespan assessment service.

Question 8

Is it in stock? What is the delivery time?

Accepted Answer

Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.

Question 9

How do I resolve product quality issues?

Accepted Answer

Take photos/videos of the problem area and send them to our customer service email address. We will provide a solution within 24 hours (replacement/return/on-site service).

Product profile

After-sales Service

Warranty

Logo Printing

Model NO.

Size

Customized

Type

Material

Certification

Structure

Usage

Purpose

Temperature Range

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Product Q&A

Send Inquiry

You may also like