Question 1

Are you a trading company or manufacturer?

Accepted Answer

We are a factory.

Question 2

How do I choose the right protective cover or drag chain model?

Accepted Answer

Selection depends on stroke length, load type, and environmental requirements. We provide a free selection tool and one-on-one engineering guidance.

Question 3

Which is better, nylon or stainless steel bellows cover?

Accepted Answer

Nylon covers are lightweight, corrosion-resistant, and cost-effective for general environments. Stainless steel covers are high-temperature and impact-resistant for heavy-load or corrosive environments.

Question 4

Do you support non-standard customization and what is the turnaround time?

Accepted Answer

We support full customization including dimensions, materials, and mounting methods. Standard time is 7-15 days; expedited orders take 3-5 days.

Question 5

What should I do if the bellows cover makes a grinding noise after installation?

Accepted Answer

Possible causes include insufficient lubrication or assembly deviation. Use silicone-based lubricant or contact technical support for remote debugging.

Question 6

Cables in the drag chain are frequently worn. How can I resolve this?

Accepted Answer

Check for overloading, add separators to prevent friction, and use highly flexible cables designed for this application.

Question 7

How often should the bellow cover be replaced?

Accepted Answer

Nylon covers last 3-5 years; stainless steel covers last 5-8 years, depending on the environment. We offer free lifespan assessment.

Question 8

Is the product in stock and what is the delivery time?

Accepted Answer

If in stock, delivery is 5-10 days. If not in stock, it takes 15-20 days depending on quantity.

Question 9

How do I resolve product quality issues?

Accepted Answer

Send photos/videos to our customer service email. We provide a solution within 24 hours, including replacement, return, or on-site service.

Product profile

After-sales Service

Warranty

Logo Printing

Size

Customized

Type

Material

Certification

Application

Style

Connecting Plate

Function

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Product Q&A

Send Inquiry

You may also like