Question 1

What surface finishes are available for angle bar?

Accepted Answer

We supply black finish, hot dip galvanized and painted. Hot dip galvanizing improves anti corrosion performance for outdoor and coastal environment. Custom surface treatment is available with third party inspection

Question 2

Can you cut to custom lengths? What is your length range?

Accepted Answer

Custom cutting is available. Standard lengths are 5.8m and 6m, short cut to length pieces are acceptable.

Question 3

What standards do your square rectangular tubes comply with? Can tolerances meet export requirements?

Accepted Answer

Products comply with ASTM A500, EN10219. Tolerances on dimension, wall thickness and straightness are within standard limits. Widely used for steel frames, support structures and equipment bases. Material test certificate is available

Question 4

What is your service time for China region?

Accepted Answer

Our service time for China region: 6:00 AM to 10:00 PM. Welcome your inquiry within this period.

Question 5

Can you provide samples?

Accepted Answer

Yes, free samples are available.

Question 6

Which countries do you mainly export to?

Accepted Answer

Our products are exported to Africa, South Africa, India, Singapore and many other countries and regions.

Question 7

How can I get the best quotation?

Accepted Answer

Please provide specific product specifications such as material, size, shape, etc. We will offer you the most favorable quotation after receiving your information. If you have any questions, please feel free to contact us by email or phone.

Question 8

What standards do your products comply with?

Accepted Answer

Available standards: ASTM, GB, JIS, DIN, BS, ASTM A106-2006, ASTM A53-2007, ASTM A 53M-2007, ASME B36.10M-2004, GB /T 3091-2001, GB/T 13793-1992, JIS J3444-2006, JIS J3466, DIN 2444, BS 1387, BS 1139, BS 4568, BS EN 39.

Question 9

How long is your production leading time?

Accepted Answer

Within 15-20 days upon receipt of deposit in normal season, and 25-30 days in our busy time (August, September, October).

Question 10

What documents can you provide for customs clearance?

Accepted Answer

We can provide Bill of Lading (B/L), Commercial Invoice, Packing List and Certificate of Origin.

Question 11

During shipping, if there is damage to products, how do you handle replacement?

Accepted Answer

During shipping, our shipping agency will try to ensure the safety of the goods. If there is damage to products, they will be responsible for the damage. If it is not a very serious problem, we will assist you and compensate you for the damaged parts.

Question 12

If there are any missing parts in our shipment, how long will it take for you to send replacements?

Accepted Answer

If there are any missing parts in our shipment, how long will it take for you to send replacements?

Question 13

What will you do if problems are found after customer inspection?

Accepted Answer

If any problems are found after customer inspection, we will provide a satisfactory solution to you within 48 hours.

Question 14

What is the payment term?

Accepted Answer

T/T or L/C at sight. 30% deposit to start production, the balance before shipment when goods are ready.

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