SummaryThe supplier, XIAMEN TOB NEW ENERGY TECHNOLOGY CO., LTD., is a Chinese trading company established in 2012, specializing in the wholesale of health food products and machinery. The company has a limited R&D and OEM capability but offers 3D design services and various customization options. It lacks overseas service capabilities and shows no significant participation in trade shows. Financially, the company appears stable with consistent cash flow over the past three years. However, it lacks a structured approach to quality assurance and customer service management.
CertificationsThe supplier holds a CE certification, indicating compliance with health, safety, and environmental protection standards.
After-Sales capabilityThe supplier lacks written procedures for handling customer complaints and corrective actions, indicating weak after-sales capabilities.
Financial creditThe supplier demonstrates consistent financial performance with stable cash flow over the past three years.
R&D capabilityThe supplier does not provide ODM services or R&D with SDK availability, indicating limited innovation capabilities.
Customization capabilityThe supplier offers extensive customization options, including 3D design services and various levels of customization from samples and designs.
Product Q&A
Q:What is the product qualification rate?
A:
The product qualification rate is 99%, referring only to product scrapping caused by equipment reasons.
Q:How long is the warranty period?
A:
We provide a 1-year warranty and after-sales service for this equipment.
Q:What is the lead time for delivery?
A:
The lead time is within 15 workdays during off-season and one month during peak season.
Q:What materials are used for the machine body?
A:
The machine body uses square structural steel tubes, and materials like aluminum, stainless steel, or electroplated steel are preferred for anti-corrosion.
Q:Does the machine include quality detection?
A:
Yes, the machine performs HI-POT detection and dust collection simultaneously during the shaping process.
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