SummaryThe supplier, XIAMEN TOB NEW ENERGY TECHNOLOGY CO., LTD., is a Chinese trading company established in 2012, specializing in the wholesale of health food products and machinery. The company has a limited R&D and OEM capability but offers 3D design services and various customization options. It lacks overseas service capabilities and shows no significant participation in trade shows. Financially, the company appears stable with consistent cash flow over the past three years. However, it lacks a structured approach to quality assurance and customer service management.
CertificationsThe supplier holds a CE certification, indicating compliance with health, safety, and environmental protection standards.
After-Sales capabilityThe supplier lacks written procedures for handling customer complaints and corrective actions, indicating weak after-sales capabilities.
Financial creditThe supplier demonstrates consistent financial performance with stable cash flow over the past three years.
R&D capabilityThe supplier does not provide ODM services or R&D with SDK availability, indicating limited innovation capabilities.
Customization capabilityThe supplier offers extensive customization options, including 3D design services and various levels of customization from samples and designs.
Product Q&A
Q:What is the warranty period and coverage?
A:
We provide a one-year warranty covering free replacement of parts for original manufacturer defects. This excludes damages caused by human error or force majeure.
Q:What are the maximum voltage and focal spot size?
A:
The machine features a 130kV closed X-ray tube with a focal spot size smaller than 7 microns for high-resolution imaging.
Q:What is the maximum loading weight and area?
A:
The system supports a maximum loading weight of 10kg on a working platform of 500mm by 500mm, with an inspection area of 420mm by 360mm.
Q:What software and operating system are used?
A:
The system runs on an Industrial PC with an i7 Processor and Windows 10, featuring a multi-function DXI image processing user interface.
Q:What optional accessories are available?
A:
Optional accessories include a barcode scanner, dimension measurement gauge, and bad marker, though these are not included in the base price.
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