SummaryThe supplier, XIAMEN TOB NEW ENERGY TECHNOLOGY CO., LTD., is a Chinese trading company established in 2012, specializing in the wholesale of health food products and machinery. The company has a limited R&D and OEM capability but offers 3D design services and various customization options. It lacks overseas service capabilities and shows no significant participation in trade shows. Financially, the company appears stable with consistent cash flow over the past three years. However, it lacks a structured approach to quality assurance and customer service management.
CertificationsThe supplier holds a CE certification, indicating compliance with health, safety, and environmental protection standards.
After-Sales capabilityThe supplier lacks written procedures for handling customer complaints and corrective actions, indicating weak after-sales capabilities.
Financial creditThe supplier demonstrates consistent financial performance with stable cash flow over the past three years.
R&D capabilityThe supplier does not provide ODM services or R&D with SDK availability, indicating limited innovation capabilities.
Customization capabilityThe supplier offers extensive customization options, including 3D design services and various levels of customization from samples and designs.
Product Q&A
Q:How to order?
A:
Please send us your purchase order by email or call us sales, or we can make the pro forma invoice under your request. We need to know the following information for your order before sending your PI. 1)Product information-quantity, specification (size, material, Technology if needed and packing requirements etc. 2) Delivery time required. 3)Shipping information company name, street address, phone number, destination sea port. 4) Forwarder's contact details if there is any in china.
Q:How to control quality?
A:
All the raw materials by lOC (Incoming Ouality Control) before launch whole process into the process after the screening. B. Process each link in the process of IPOC ( lnput Process Ouality Control ) patrol inspection C.After finished by QC full inspection before packing into the next process packing. D.OQC before shipment for each slipper to do full inspection.
Q:How can I install and operate the machine by myself?
A:
Our system R&D based on integrated development view. when you get the machine, just need to connect it with the electrical power, then machine can be working. because the English software were installed in this machine. What's you need to do is only learning the software usage, and the complete English user manual will be coning to you with the machine.
Q:What certificates do you have?
A:
Since Europe and America are our main markets. all of our products are with CE /FCC compliant For some models, the certificates are already available. For other models, we will need your assistance to apply the certificates.
Q:What's the warranty for the items?
A:
We are very confident in our products, and we pack them very well, so usually you will receive your order in good condition.any quality issue, we will deal with it immediately Warranty for equipment is a year (12 months) lf the equipment parts are damaged due to nonhuman factors within one year. we will provide replacement parts free of charge.
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