Question 1

What products can you manufacture?

Accepted Answer

Yes. TXMFAB supports made-to-drawing OEM/ODM production, including prototype and batch production. Please send drawings, material, quantity, tolerance, surface finish and inspection requirements for confirmation.

Question 2

Do you support OEM/ODM and full customization?

Accepted Answer

Yes. We support customization from 2D/3D drawings, samples, bills of materials, and technical specifications.

Question 3

What information is required for a quotation?

Accepted Answer

Please provide drawings or samples, material, quantity, tolerances, finish, inspection requirements, application, and destination. Complete information enables a more accurate quotation.

Question 4

Which drawing formats do you accept?

Accepted Answer

Common formats include PDF, DWG/DXF, STEP/STP, IGES, and SolidWorks files. Please contact us for other formats.

Question 5

Can you make samples or prototypes first?

Accepted Answer

Yes. We support one-off samples, prototypes, and pilot batches before volume production.

Question 6

What is your minimum order quantity?

Accepted Answer

MOQ depends on the product, tooling, and process. Many projects can start with a sample or small batch and are confirmed during quotation.

Question 7

What is the typical lead time?

Accepted Answer

Lead time depends on drawing complexity, material, tooling, quantity, and finish. It is confirmed after technical review; typical average lead time is about 15 working days to one month.

Question 8

How do you control quality?

Accepted Answer

We use material traceability, first-article approval, in-process inspection, and final visual and functional checks. Nonconforming items are segregated, repaired, and reinspected.

Question 9

Can you provide inspection reports or material certificates?

Accepted Answer

Yes. Dimensional reports, material certificates, finish records, and other quality documents can be supplied when agreed before quotation and order placement.

Question 10

Can you sign an NDA?

Accepted Answer

Yes. We can sign an NDA and handle customer drawings, samples, and project information according to the agreement.

Question 11

Which trade and shipping methods are available?

Accepted Answer

EXW, FOB, CFR, or CIF can be arranged, with courier, air, sea, or the buyer's nominated forwarder. The nearest port is Qingdao Port.

Question 12

How are products packed?

Accepted Answer

Packing is selected according to size, weight, finish, and shipping method, using protective film, foam, pallets, or wooden cases. Special rust or moisture protection should be specified in advance.

Question 13

Which payment methods do you accept?

Accepted Answer

Available methods include T/T, L/C, D/P, PayPal, and Western Union. The exact schedule and percentage follow the quotation or contract.

Question 14

How are orders confirmed or changed?

Accepted Answer

Production follows the approved drawings, specifications, quotation, and purchase order. Changes to material, dimensions, quantity, or process require written approval and may affect cost and lead time.

Question 15

What if there is a quality or after-sales issue?

Accepted Answer

Please provide the order number, photos, measurement records, and a description. We will analyze the cause and provide repair, replacement, or another reasonable solution based on the confirmed findings.

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